Pacific Gas and Electric – smart metering implementation programme


PwC is involved in North America’s largest smart metering roll out. Pacific Gas and Electric (PG&E) has already deployed 3.5 million gas and electric smart meters throughout Northern California and is tasked with delivering 10.2 million smart meters in a US$2.2bn five year programme to 2012.

PwC holds a major consulting role on the project including participation in all executive steering committee discussions and contribution to eight distinct work streams, including key areas such as programme management office (PMO) process and controls design, business process design, and deployment of real-time cost and customer impact metrics. We highlight the PMO element of this work below.

The smart metering project required integrating multiple work streams and stakeholders through a strong, centralized project management body to manage programme scope, schedule and budget.

Our approach

PwC provided an integrated quality assurance and process design team which reviewed PMO processes and procedures across nine functions (organisational design, financial management, communications and reporting, supply chain, schedule management, issue and risk management, procurement and contract management, scope management, and systems and technology). The PwC team leveraged their understanding of the utility and smart meter project culture to design and implement PMO processes and control improvements that fitted with the needs of the project and the project team.

Deliverables and client benefits

The project demonstrated strong PMO capability to the utility regulator, and has been able to operate and manage scope, schedule and budget to meet project goals. The PwC team has operated with a collaborative focus and is able to make real time process change, necessary for the project considering the customer, utility and state implications of project issues.