By now, most operators have done the basics to help drive costs out of their businesses: reducing head count, outsourcing non-core capabilities, rationing capital expenditures and improving procurement.
What is left? What innovative approaches to reducing costs are communications companies taking to improve return on investment? Some are considering infrastructure sharing or outsourcing; some are focusing on customer value, pruning product and customer portfolios to retain the maximum value and ensure that cuts made elsewhere in the business do not impact key customer segments.
The guiding principle in this next stage will be to identify where the value is in your business and your customer base and to understand how to retain that value.