Global healthcare case studies and best practices

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• Redefining primary care and wellness: Getting in Australia's headspace

  Australia's mental health program shows that with focus on prevention and partnerships, models of care for chronic illness management that are easily accessible and incorporate new technology can overcome obstacles in traditional care.

• Engaging the citizenry in Ontario's publically funded health system

  Canadian citizens and health professions gather to learn about and discuss the country's most pressing policy issues, resulting in proposals to reduce inefficiencies and achieve system sustainability.

• How SMS can be used to fight drug counterfeiting

  A Non-government entity and a mobile phone company collaborate to create SMS-driven drug verification system to prevent the spread of counterfeit drugs, benefitting consumers, pharmaceutical companies and governments alike.

• Leveraging best practices to achieve near universal healthcare in the UAE

  With Daman, UAE establishes user-accessible insurance system that incorporates efficient cost, treatment and payment processes while maintaining competition in the market place, achieving in 99% participation in less than five years.

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• PPIP incorporates integrated care with traditional PPP model in Valencia

  The Alzira government partners with a consortium of private providers to build end-to-end healthcare solution, the effective coordination of care in tandem with quality incentives has delivered better access, higher satisfaction, and 25% lower cost.

• [1 of 3] PPP model proves successful in even the poorest of countries

  In Lesotho, healthcare consortium resurrects 100-year old hospital as part of an integrated model including maintenance, recruitment and provision of equipment and pharmaceuticals, drastically improving access and quality of care in a politically and economically complex environment.

• [2 of 3] Political leadership inspires health initiative in small African country

  Through clear political vision, Lesotho's Minister of Finance spurs creation of a non-traditional PPP despite embedded belief in government-run health systems, redefining the role and skills of government in this space.

• [3 of 3] Expanding PPPs beyond design, build and operation

  Netcare consortium enters into fully-integrated PPP in a poor, emerging country, not only building a state-of-the-art hospital but also investing in training, management and community education. The risky investment has proven sound with positive cash flows expected in ten years.

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• Understanding the role of IT in integrated care solutions

  Kaiser Permanente effectively integrates healthcare services by implementing a robust information technology and measurement system enabling more cost-efficient and quality delivery of care with high consumer satisfaction.

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• Apollo increases access to millions of Indians using mHealth

  Apollo Hospitals in India provides healthcare access to poor rural populations through triaged health information and advice contact centres; mobile device monitoring and mobile clinics will further expand the health services available to these previously un-served populations.

• Mobile coaching empowers diabetes patients

  WellDoc's mobile application allows patients to get instant feedback on glucose and other self-care data, empowering patients to make better daily decisions and reducing the number of costly treatments that treat episodic events.

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• Comparative effectiveness guides health practices in the UK

  The British National Institute for Health and Clinical Excellence (NICE) incorporates social and economic factors when analysing medical treatments, comparisons help to further evidence-based medicine data and improve both quality and efficiency of healthcare organisations.

• Singapore's national electronic health record sets standard for health IT

  Government investment in comprehensive EHR system has led to additional applications in analytics, research informatics and consumer outreach benefitting medication management and adherence to best practice.

• Pioneering the measurement of healthcare quality

  Measurement systems, like the one developed by the National Committee for Quality Assurance in the United States, incentivise providers to make quality improvements by increasing transparency and accountability to large employers and individual patients.

• Lessons learned from Dutch privatization reform

  Dutch healthcare reform set out to increase competition and integrate care succeeds in eliminating patient waitlist and increasing access, but questions remain as to insurer profitability, quality benchmarking and prevention initiatives.

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• Reducing the cost of heart surgery in India through process innovation

  Narayana Hrudayalaya hospitals in India standardise complicated heart procedures enabling the health system to serve a high volume of patients while maintaining high quality standards, driving down the cost of an open heart surgery by $300.

• Lean management transforms Quebec's hospital network

  Engineers and hospital employees in Quebec collaborate to eliminate waste, resulting in more capacity, shorter length of stay and greater patient satisfaction; the system is both cost effective and sustainable.

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• Tackling chronic disease treatment through complementary models of geriatric care

  Six models of geriatric care were given the opportunity to test approaches that integrate and improve quality of care for the elderly.

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• Revolutionising pharmacogenetics

  Medco, the largest pharmacy benefit program, leveraged a massive database of patient information to reorganise operations to address disease-specific areas and deliver customized therapeutics, giving them a competitive edge as genomics diagnostics become more developed in the healthcare market.

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• Biocluster in Pittsburgh regenerates economy around health service, training and research

  University of Pittsburgh Medical Center's (UPMC) biocluster incorporates over twenty academic and medical facilities dedicated to cutting-edge clinical research. The Center has attracted large amounts of government funding, bringing young, highly educated people to the Pittsburgh area and revitalising the local economy.

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