Our performance

To coordinate our CR activities we must be able to measure and report on the key performance indicators (KPIs) that are most relevant to the global CR strategy. This section contains information on how we measure performance and our progress to date.

Historically the CR data we report has focussed on our community engagement activities. This year for the first time, we are able to publicly report GHG emissions. Previously this information was reported internally.

We are in the process of developing KPIs for the responsible business focus area. This is an essential area for the PwC network and we are working with our stakeholders to identify meaningful indicators. Information on Diversity & inclusion is reported in our Global Annual Review.

A number of PwC firms, such as Australia, China / Hong Kong, the Netherlands and the UK, gain assurance on of their CR data but there is the potential to bring more consistency to our reporting across the rest of the Network. This remains a key priority.

Community engagement

In FY 2013 more than 47,000 PwC people around the world took part in community activities – up from 40,000 in FY 2012, an increase of 19%. In particular, firms in the US, France and Southern Africa reported significant increases in staff involved in community activities.

Skilled volunteering and free or heavily discounted professional services that we provided to community organisations also increased significantly, to over 566,000 hours from 409,000 hours the previous year – a 39% rise. At the same time, there was a decrease in general volunteering hours from 187,000 to 155,000. This shift towards donating our professional skills is a key component of our CR strategy and will allow us to support more sustainable solutions for our communities while helping to develop our people.

The 21 largest firms in the PwC network also donated over US$53 million in FY 2013. This represents an 11% increase on the previous year. A significant proportion of this increase was due to growth of the PwC US’s ambitious ‘Earn Your Future’ programme.

Community engagement in numbers


  • These figures relate only to the 21 largest firms in the PwC network.
  • Number of PwC people participating in community activities includes general volunteering, skilled volunteering, pro bono and discounted services. The comparative for FY12 has been restated to reflect an understatement error.
  • Provision of professional services/skilled volunteering includes the number of hours of skilled volunteering, pro bono and discounted services contributed to community activities. The comparative for FY12 has been restated to reflect an understatement error.
  • Giving: the comparative FY11 and FY10 figures have been re-stated to reflect a correction in a prior year classification of contributions from our people and PwC Foundations.

Financial contributions (US$)


  • Cash donations from PwC people and other third parties: financial value (in US$) of donations raised from other parties as a result of the PwC network’s community activities or facilitated by the PwC network (e.g. via payroll deductions).

Environmental stewardship

Our global people survey revealed that 68% of our people are satisfied that we are responding appropriately to address the impact of our business on the environment. This is up on FY 2012, but there is still room for improvement. At the Network level, our focus is on measuring and managing our GHG emissions.

Many of the firms in the PwC network have been measuring their GHG emissions for a number of years and have mature GHG reduction strategies in place. Still others remain at earlier stages in their management of GHG emissions.

This year we have collected GHG emissions data from 20 of the 21 largest firms using a consistent approach (representing 74% of our people).

PwC network GHG footprint (tonnes)


  • Scope 1 – Direct emissions: emissions from sources that are owned or controlled by the PwC network, for example, emissions from combustion in owned or controlled boilers, furnaces, vehicles, etc.
  • Scope 2 – Indirect emissions: emissions from the generation of purchased electricity and heat consumed.
  • Scope 3 – Air travel: emissions from work-related air travel.

Setting targets

We are not in a position to set quantitative CR performance targets at the PwC network level. Instead we have published five CR commitments that reflect our strategy implementation timeline.

These commitments reflect our strategy implementation timeline (FY 2014–FY 2016) for our 21 largest firms and relate to the implementation of our network CR strategy and enhancements to our CR reporting at the network level.

Further details on these commitments can be found here.

At the local level many PwC firms have set themselves challenging public targets in the areas of community engagement and environmental stewardship. E.g.:

  • PwC Australia
    • In 2008 the firm committed to reducing net GHG emissions by 25% between FY08 and FY12 and achieved this with an overall GHG reduction of 42%. For FY13 PwC Australia remained committed to continued GHG reductions.
  • PwC Czech Republic
    • The firm set a challenging target of cutting GHGs by 25% per employee by the end of FY 2013 from a FY 2008 baseline and exceeded all expectations by achieving a reduction of 34% per employee.
  • PwC UK
    • A range of quantitative and qualitative commitments in the areas of quality & ethics, workplace and diversity, environment, supply chain and community
  • PwC US
    • Ambitious commitments to youth education including investment worth $160 million
    • Reduce absolute carbon emissions by 30% by FY 2016 against an FY 2007 baseline