Technology

Technology: billing environments, customer management systems, operational support systems, enterprise resource planning platforms, core communication networks, enterprise IP networks and the technology people themselves, remain at the heart of the communications industry. Technology continues to be one of the most significant areas for capital investment for communications companies, unfortunately, getting the capital investment right and delivering tangible business benefits is also proving to be a major challenge.

The pressure is on for the Chief Technology Officer (CTO) and/or the Chief Information Officer (CIO)—today's communications organisations need a low cost back office and network and operational support systems flexible enough for the converged 'multi-play' future.

How PricewaterhouseCoopers can help


At PricewaterhouseCoopers, our Communications Technology Centre of Excellence connects our specialists working together globally with our clients to deliver real value from their technology investments.

The following listing is indicative of the types of challenges our people are currently working on with our clients:

  • Technology supplier management and sourcing solutions
  • Complex programme management and independent governance office
  • Technology outsourcing strategy and transformation
  • Technology investment effectiveness analysis
  • Delivering and embedding technology and information security
  • Billing systems consolidation and transformation
  • Quality and benefits realisation
  • Technology people development (inc. building the retain organisation)
  • Technology supported revenue assurance