Communications Review, February 2014
Managing customers through technology and business transitions

Communications Review, May 2014
BSS transformations: Five ways to drive success

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Message from the editor

Deciding to replace their legacy business support systems (BSS) is not a step to be taken lightly by communications service providers (CSP) because, once achieved, it can transform a CSP’s ability to control costs, increase revenues, serve customers and support new services. In recent years, those benefits have accompanied the major role that successful BSS transformations have played in improving the performance of CSPs.

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In the May issue of Communications Review, we present, ‘BSS transformations: Five ways to drive success’. Here, our authors discuss how, with BSS at the heart of a business, transforming them means both big opportunities and major risks for any operator and present five priorities CSPs can focus on to increase the likelihood of achieving what they planned.

I hope you enjoy the article and encourage you to check back each month for the latest issue of Communications Review.

Pierre-Alain Sur

Pierre-Alain Sur
Partner
Global Communications Leader PwC

Featured articles

Go To article

CSPs worldwide are replacing their ageing BSS by migrating to state-of-the-art platforms. The goal: to create ways to save on costs, improve their customers’ experience and enhance their ability to roll out new products quickly in response to customer demand. With a CSP’s very survival potentially at stake, managing risk effectively is vital.

By Michael Lawley, Christopher Isaac, Adam Vandermyde, Stacy Glisson and Dina Manci

BSS transformations: Five keys to drive success
Go To article

Mobile operators are already laying the foundation for next-generation network architecture to push innovative services. As the industry transitions to the state of voice becoming increasingly irrelevant, operators will need to track success with metrics that can shape strategy for the long term.

by Srinivas Ranganna, Pranav Parekh, and Dan Hays

New metrics for a changing industry
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Customer migrations are a fact of life. The landscape of connected devices, regulation, and technological evolution practically guarantees it. Well executed transitions are non-events, but poorly executed ones can trigger legal actions, erode business value or cause a customer exodus.

by Greg Chiasson, Harish Nalinakshan, Joe Mancini, and Brian Stahlhammer

Managing customers through technology and business transitions
Go To article

Mobile network operators need to improve their game in seamlessly integrating and managing the complex web of communication, collaboration, and connectivity services for enterprises. This requires decisive action now, taking key steps to displace the competition and capture revenue opportunities.

by Dr. Andrew Matthews and Joel A. Osborne

Mobile unified communications: an unexplored opportunity

Articles

BSS transformations: Five keys to drive success

CSPs worldwide are replacing their ageing BSS by migrating to state-of-the-art platforms. The goal: to create ways to save on costs, improve their customers’ experience and enhance their ability to roll out new products quickly in response to customer demand. With a CSP’s very survival potentially at stake, managing risk effectively is vital.

by Michael Lawley, Christopher Isaac, Adam Vandermyde, Stacy Glisson and Dina Manci

New metrics for a changing industry

Mobile operators are already laying the foundation for next-generation network architecture to push innovative services. The coming wave of mobile broadband will create unprecedented growth opportunities, touching new vertical applications and offering new experiences for consumers. As the industry transitions to the state of voice becoming increasingly irrelevant, operators will need to track success with the right metrics - the metrics that can shape their strategy for the long term.

by Srinivas Ranganna, Pranav Parekh, and Dan Hays

Mobile unified communications: an unexplored opportunity

Mobile network operators need to improve their game in seamlessly integrating and managing the complex web of communication, collaboration, and connectivity services for enterprises. This requires decisive action now, taking key steps to displace the competition and capture revenue opportunities.

by Dr Andrew Matthews and Joel A. Osborne

Solving the spectrum crunch: reduce, reuse, recycle

Spectrum is a finite and precious resource. It requires responsible consumption through innovative management. For operators, this is much more than an optional addition to their current business model: the sustainability of the mobile industry may just depend on it.

by Dan Hays, Michael Flaherty, and Basit Malik


 
 
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