Communications Review, July 2014
Managing customers through technology and business transitions

Communications Review, September 2014
Innovation and collaboration: Keys to the future

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Message from the editor

One of the greatest challenges in the communications industry is also our greatest opportunity: delivering constant innovation by collaborating with others to drive ongoing growth in revenues. It’s an absolute prerequisite for navigating through the industry’s shifting landscape and vital to operators’ abilities to fend off competition within and beyond the sector and respond quickly and effectively to pervasive change.

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In the September issue of Communications Review, we present, ‘Innovation and collaboration: keys to the future’, which presents some of our observations and considerations to help operators move their innovation efforts forward. The article is based on my opening comments at PwC’s 2014 Global Communications Forum, which we hosted this past June in Paris. Industry executives from across the globe were on hand to discuss and debate where innovation and collaboration could have the most impact on growing revenues, including the cloud, big data, mobile advertising and wallets, and the digital home. It was quite insightful.

I hope you enjoy the article and encourage you to check back each month for the latest issue of Communications Review.

Pierre-Alain Sur

Pierre-Alain Sur
Partner
Global Communications Leader
PwC

Featured articles

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One of the greatest challenges in the communications industry is also our greatest opportunity: delivering constant innovation by collaborating with others to drive ongoing growth in revenues. It’s critical for companies to embrace change and create a culture to foster and nurture innovation. We’ve identified learnings from innovative leaders across the ecosystem that companies can apply now with immediate effect.

Innovation and collaboration: keys to the future
Go To article

What do mobile users value most and how much value do they place on what’s being offered to them? With these questions in mind, PwC’s telecom practice in India teamed up with a leading Indian business school to understand consumer value. We think the findings will have operators everywhere thinking from a different point of view about the consumer and the services they offer.

By Bharti Gupta Ramola, Sivarama Krishnan, Mohammad Chowdhury, and Anuj Jain

Finding value for consumer
Go To article

CSPs worldwide are replacing their ageing BSS by migrating to state-of-the-art platforms. The goal: to create ways to save on costs, improve their customers’ experience and enhance their ability to roll out new products quickly in response to customer demand. With a CSP’s very survival potentially at stake, managing risk effectively is vital.

By Michael Lawley, Christopher Isaac, Adam Vandermyde, Stacy Glisson and Dina Manci

BSS transformations: Five keys to drive success
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Mobile operators are already laying the foundation for next-generation network architecture to push innovative services. As the industry transitions to the state of voice becoming increasingly irrelevant, operators will need to track success with metrics that can shape strategy for the long term.

by Srinivas Ranganna, Pranav Parekh, and Dan Hays

New metrics for a changing industry

Articles

Finding value for consumer

What do mobile users value most and how much value do they place on what’s being offered to them? With these questions in mind, PwC’s telecom practice in India teamed up with a leading Indian business school to understand consumer value. We think the findings will have operators everywhere thinking from a different point of view about the consumer and the services they offer.

By Bharti Gupta Ramola, Sivarama Krishnan, Mohammad Chowdhury, and Anuj Jain

BSS transformations: Five keys to drive success

CSPs worldwide are replacing their ageing BSS by migrating to state-of-the-art platforms. The goal: to create ways to save on costs, improve their customers’ experience and enhance their ability to roll out new products quickly in response to customer demand. With a CSP’s very survival potentially at stake, managing risk effectively is vital.

by Michael Lawley, Christopher Isaac, Adam Vandermyde, Stacy Glisson and Dina Manci

New metrics for a changing industry

Mobile operators are already laying the foundation for next-generation network architecture to push innovative services. The coming wave of mobile broadband will create unprecedented growth opportunities, touching new vertical applications and offering new experiences for consumers. As the industry transitions to the state of voice becoming increasingly irrelevant, operators will need to track success with the right metrics - the metrics that can shape their strategy for the long term.

by Srinivas Ranganna, Pranav Parekh, and Dan Hays

Mobile unified communications: an unexplored opportunity

Mobile network operators need to improve their game in seamlessly integrating and managing the complex web of communication, collaboration, and connectivity services for enterprises. This requires decisive action now, taking key steps to displace the competition and capture revenue opportunities.

by Dr Andrew Matthews and Joel A. Osborne


 
 
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