We’re seeing access to the universe of data becoming more and more accessible and affordable, and the consumer is becoming more sophisticated in what they get out of it.
We see demographic shifts, from rural to cities. It's not the same case for the US and Europe but it is for developing countries. In China, India, Brazil or Bolivia, the developing nation’s rural people are moving to urban centres looking for a better life.
The world of data and how we treat customers, how we teach customers, how we develop new products is all completely different from how it was in the past.
Our structure is changing dramatically – our distribution channels have evolved from a voice service sales point to data-learning and experience centers. It’s about ensuring people can see, experience the opportunities and get most benefit from global data communications…