Interview with José Galló

Chief Executive Officer and DirectorLojas Renner

"Apart from China, the US is the world's most dynamic economy - and it’s now recovering and even showing rising employment rates. The US has a very strong economy, dynamic with a lot of technology, so it should be growing again after two or three years"

"We are particularly focused on working conditions for the women in our supply chain and we are working through the Renner Institute on initiatives aimed at occupational opportunities for women in need. Today, women are the main breadwinners in 32% of Brazilian households."

" Brazil’s retailing sector is characterized by “mom-and-pop” stores or very small chains of two or three stores apiece. So, there are good opportunities for organic growth in our industry."

"If you have a good competitive edge, you can deal with adverse scenarios."

"So from the political point of view, I do not see any significant threat for Brazil. From an economic point of view, Brazil continues to enjoy a high degree of economic stability despite events elsewhere in the world."

"Our aim is to become much better at product distribution and to reduce our volume of markdowns. Also, our new shared services center will boost productivity and concentrate processes in order to reduce our expenses."

" Renner, we want more than just satisfied consumers. We want to delight them - to go beyond their expectations. We are seen as a company that delivers excellence in terms of customer service. [But our main innovations are our collections and how quickly we get them to market.]"

"Our board consists of independent members and two of its eight members are women, which is very unusual in Brazil. The performance of the board is highly rated and we recently won an award as the company with the best corporate governance in Brazil."

"It is the shared experience of principles and values that builds a company's culture. I strongly believe that culture is an irreplaceable factor in a company’s success."


As part of PwC's 16th Annual Global CEO Survey, we spoke with José Galló, Chief Executive Officer and Director of Lojas Renner. In this short video, José speaks about opportunities for growth, improving operational effectiveness, and investment in human capital.

José has been the Chief Executive Officer and Director of Lojas Renner S.A. since 1999. He has more than 30 years experience in the retail business at companies such as J. Alves Veríssimo S.A. (Eldorado), Imcosul S.A. and Moda Casa.

José also holds the positions of Vice-Chairman of the Câmara de Dirigentes Lojistas (Retail Managers Chambers) of Porto Alegre, Independent Director of SLC Agricola S.A., Director of Calçados Azaléia S.A, Member of the consulting board of ABN Amro - Banco Real and Member of the board of the Federação das Associações Comerciais e de Serviços (Commercial and Service Associations Federation) of Rio Grande do Sul, or Federasul.

José obtained a degree in business administration from the Escola de Administração de Empresas – Getúlio Vargas Foundation of São Paulo.
  These interviews contain the opinions and views of the CEOs interviewed, and do not necessarily represent the opinions and views of PwC.


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