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Is your bank moving toward 2020 with purpose, or heading for 20-20 hindsight?

PwC’s Global Digital Banking Survey provides perspective on where banks stand today and how they view their goals and progress in the shorter term. The balance of this paper looks closely at what we learned and reveals how banking’s digital leaders perceive their evolution against today’s new realities and challenges. We consider these findings within the context of the longer-term winning practices spelled out in Retail Banking 2020.