Our performance

In order to drive progress, it is essential that we are able to measure and report on the key performance indicators that are most relevant to our global CR strategy.

As an overall indication of one of our key stakeholders’ views, our global people survey revealed that 77% of our people are satisfied with the actions PwC is taking to be socially responsible, and 69% of our people are satisfied that we are responding appropriately to address the impact of our business on the environment. These results continue to improve year on year, and are on par or better than the external global ‘best in class’ norms.

We are in the process of developing KPIs for the responsible business focus area. This is an essential area for the PwC network and we are working with our stakeholders to identify meaningful indicators. For information on our performance on Information on Diversity & inclusion, please visit our Diversity & inclusion website.

A number of PwC firms, such as Australia, China / Hong Kong, the Netherlands and the UK, gain assurance on of their CR data but there is the potential to bring more consistency to our reporting across the rest of the Network. This remains a key priority.

Community engagement

The case studies presented in this chapter highlight just some of the community engagement activities that took place across the network. Over the past year, almost 53,000 PwC people around the world took part in community activities – up from 47,000 in FY 2013, an increase of approximately 13%. PwC firms in Australia, Canada and the US saw particularly impressive growth in the numbers of PwC people involved in community activities.

The number of hours of skilled volunteering and free or heavily discounted professional services that we provided to community organisations also increased to over 600,000 for the first time – a 6% rise year on year. At the same time, we saw a continued reduction in general volunteering hours from 155,000 to 143,000. This shift towards donating our professional skills is a key component of our CR strategy and will allow us to support more sustainable solutions for our communities while also helping to develop our people.

The 21 largest firms in the network also donated nearly US$53 million of cash contributions in FY 2014 as part of an overall financial value of contributions totalling over US$87 million.

Community engagement in numbers

Number of PwC people participating in community activities
Provision of professional services/skilled volunteering (number of hours)

Community engagement in numbers

Volunteering hours (general volunteering)
Giving (cash donations) (US$)

Financial contributions (in US$ thousands)

Total financial contributions

Component FY14 FY13 FY12
Cash donations $52,838,478 $53,086,536 $48,000,000
In kind donations $1,144,054 $956,660 $1,748,512
3rd party contributons – leveraged payments $33,029,971 $21,930,265 $16,747,950
Sub total
$87,012,503 $75,973,461 $66,496,462
Management costs $9,019,718 $8,367,523 N/A
$96,032,221 $84,340,984 $66,496,462

Footnotes for diagram and table:

These figures relate only to the 21 largest firms in the PwC network.

In kind donations: the value of all non-cash contributions other than professional services e.g. equipment, property, access to our facilities etc.

Cash donations from PwC people and other third parties: financial value (in US$) of donations raised from other parties as a result of the PwC network’s community activities or facilitated by the network (e.g. via payroll deductions).

Management costs include directly attributable administrative and management costs associated with making the firm’s contribution to the community.

Community investment

In FY14 PwC firms around the world invested over US$130 million in community engagement activities ranging from pro bono services to skilled volunteering and cash donations. In addition to this, our people donated over US$33 million through our firms' payroll giving facilities.

These figures have been calculated in accordance with the London Benchmarking Group (LBG) methodology. We have been conservative in placing values on our people's time to ensure that we do not overstate our contributions.

Total community investment

Pie chart depicting total community investment

Cash donations

Pro bono and discounted services

Skilled volunteering

Management costs

General volunteering

In-kind donations

Environmental stewardship

At the network level, our focus is on measuring and managing our greenhouse gas (GHG) emissions. However, many PwC firms often adopt a broader approach to environmental management, focusing on areas such as energy efficiency, waste reduction and water consumption. This is illustrated by the fact that more than half of our largest 21 firms have developed local environmental policies, with the remainder due to have these approved in FY 2015.

Overall, our network’s gross emissions have increased by 10% this year, with increases in emissions from purchased electricity and air travel. Three main factors account for this increase: an increase in emissions in firms across our network that are experiencing strong growth; the inclusion of data from all 21 of our largest firms; and a significant improvement in reporting quality as our data has become more complete.

FY 2013 was the first year that we were able to report publicly on our network’s GHG emissions. With this second year of emissions reporting completed, we now have comparative data and can begin better understand and look at trends within our network, essential steps towards setting a network-wide emissions reduction target.

Many of the firms in the network have been measuring their GHG emissions for a number of years and by the end of 2013, PwC firms representing almost half of our network (by revenue) had achieved overall GHG reductions of between 28-42% against their respective baselines. Currently, PwC firms representing over 80% of our network (by revenue) have carbon reduction approaches in place including reduction targets, carbon offsetting and the purchase of green electricity. FY 2014 also showed a 47% increase in avoided emissions from carbon offsets and the purchase of green electricity resulting in an annual reduction of 3% in our net emissions.

The encouraging improvement in the quality of our emissions data is a reflection of a growing level of understanding in CR teams across the network. However, we believe that there is potential to improve the accuracy and completeness of the reported data even further. This, together with setting a network GHG reduction target and extending the scope of GHG reporting, is a continuing priority.

Greenhouse gas (GHG) emissions (tonnes)

  FY14 FY13
Scope 1 – Direct emissions 25,523 24,716
Scope 2 – Indirect emissions 180,291 174,9861
Scope 3 – Air travel 401,478 351,4742
Total (gross)
607,292 551,176
Avoided emissions through carbon offsetting, the purchase of green energy and on site 215,416 146,1303
Total (net) 391,876 405,046
  • Scope 1 – Direct emissions: emissions from sources that are owned or controlled by the PwC network
  • Scope 2 – Indirect emissions: emissions from the generation of purchased electricity and heat consumed
  • Scope 3 – Air travel: emissions from work-related air travel

1 FY13 indirect emissions have been restated to account for a change in the way one of our key firms calculates its electricity consumption
2 FY13 air travel emissions have been restated to account for the impact of radiative forcing
3 FY13 avoided emissions have been restated downwards following the identification of data errors


Pie chart depicting Greenhouse gas (GHG) emissions Scope 1 – Direct emissions

Scope 2 – Indirect emissions

Scope 3 – Air travel

Setting targets

We are not yet in a position to set quantitative CR performance targets at the PwC network level. Instead, last year we published five CR commitments that reflect our strategy implementation timeline. (FY 2014–FY 2016) for our 21 largest firms. The commitments relate to the implementation of our network CR strategy and enhancements to our CR reporting at the network level.

Further details on these commitments can be found here.

At the local level many PwC firms have set and achieved challenging public targets in the areas of community engagement and environmental stewardship. E.g.:

  • PwC Australia
    • In 2008 the firm committed to reducing net GHG emissions by 25% between FY08 and FY12 and achieved this with an overall GHG reduction of 42%. PwC Australia remains committed to continued GHG reductions.
  • PwC Czech Republic
    • The firm set a challenging target of cutting GHGs by 25% per employee by the end of FY 2013 from a FY 2008 baseline and exceeded all expectations by achieving a reduction of 34% per employee.
  • PwC UK
    • A range of quantitative and qualitative commitments in the areas of quality & ethics, workplace and diversity, environment, supply chain and community
  • PwC US
    • Ambitious commitments to youth education including investment worth $160 million
    • Reduce absolute carbon emissions by 30% by FY 2016 against an FY 2007 baseline