Performance Improvement - Our services
The services we offer will help your business achieve, amongst other things, efficiency and profitability:
- Benchmarking
- Operations Management
- Full Value Procurement (FVP)
- Supply Chain Management
- Cost Management
- Retail Business Performance Improvement
- Business Process Reengineering
- Outsourcing and Shared Service
Benchmarking
Benchmarking is a key primary stage in continuous incremental improvement. Without the ability to effectively compare operations both internally and externally, it is difficult to- Create a specification of the current (“as is”) situation
- Formulate a definition of a realistic target or “to be” situation
- Allow the identification of “quick wins” and longer term development opportunities
Operations Management
PwC delivers enhancement across all areas of your business, from design through to the delivery of products and services. Our approach is based on exploring the origins of a problem in your operating framework and identifying opportunities for improvement across the business to achieve long-term and sustainable benefits. These include cost reduction and working capital needs, improved throughput time and planning efficiency, reduced defects and improved quality, and increased customer satisfaction and revenue.
Full Value Procurement (FVP)
FVP is a strategic service that formulates, establishes, and sustains a company's ability to derive maximum value and competitive advantage from procurement and use of external goods and services, with its focus on driving and sustaining enhanced performance along two primary dimensions; strategic sourcing and operations improvement.Through FVP, a company can manage its external spend to create and maintain maximum competitive advantage and process efficiency. When implemented, it offers sustainable benefits such as reducing transactional and manual activities and costs, external spend, procurement and production cycle time and supply risk. It can also increase internal and external customer satisfaction, supply market service and flexibility, as well as improving overall business planning performance.
Supply Chain Management
Efficient supply chain management is a determining factor of excellence in business performance. Our approach focuses on working in cooperation with customers and suppliers to plan supply and demand, on identifying and qualifying improvement opportunities and on designing processing and technological enhancements. Through achieving such modifications you can significantly reduce costs, improve materials flow and reliability of supply, stock holding and distribution, while improving customer service and cash flow.
Cost Management
- Are you aware of what costs cannot and should not be removed from your business?
- Do you know how to establish a cost containment culture in your business?
- Are you approaching cost reduction strategically?
- How are you going to prevent all your human and intellectual assets leaving when the good times return?
Our focus on people as well as on processes, structures and technology, ensures that performance is managed and the benefits critical to improving profitability and growth are realised. Benefits include reduced operating costs, more efficient processes, improved management information, better product costing, and ultimately, improved profitability.
Retail Business Performance Improvement
Our Retail Performance Improvement practice is related solely to service offerings for the Retail industry. Using our structured methodology the first step is to assess the internal controls of the business and perform a full ‘health check’ on the state of the business, reflecting the symptoms of operational issues across the breadth of the organisation. With a focus on the results of this ‘health check’ our team focuses on:
- Retail Supply Chain Effectiveness:
Deployment of best practices regarding the delivery of the right product, at the right place, at the right time and at the right cost - Store Resource Planning:
Reduction of labour costs, sales increase, cost controlling and budgeting staff that takes full account of activity and store characteristics.
Business Process Reengineering
We have developed a state-of-the-art methodology which we apply when guiding organisations towards policy, operational, technological, organisational, and facilitation changes. Our methodology enables organisations to clearly define what must be changed for performance to improve; this is known as PITBM (Performance Improvement Through Benefits Management). The cornerstone of our approach to reengineering involves the use of performance and benefits measures for results and areas that are critical to the organisation’s customers, suppliers, employees and other stakeholders.
Outsourcing and Shared Service
PricewaterhouseCoopers helps organisations optimise their sourcing decision making. Our experienced professionals provide end-to-end guidance across diverse sourcing models and alternatives, including business process outsourcing (BPO), IT outsourcing (ITO), and shared services. We guide clients through all stages of establishing and managing successful outsourcing, shared services and alliance arrangements. We are in a position to offer a complete end-to-end service, including:
- Analysis of current situation and viable options
- Preparation of approach and evaluation of options
- Service provider selection
- Service management, including SLA’s and KPI’s
- Design of controls and business processes
- Advice on both operational and financial deal structuring
- Risk management and governance
- Regulatory compliance
- Transition and ongoing operational support
- Advice on HR issues
