As part of this year’s survey, we interacted with senior executives of banks to get their perspectives on the direction of the industry over the next five years. Our interactions were around matters of change in the industry, the likely bases for competing in the future and key constraints to growth. Our discussions with these bank executives were on the following matters:
We point up that the graphs represent the perspectives of key industry executives. In the commentary, we have added our own thoughts following our discussions with these executives.