Training & Development

Topic

Key Objectives

Target Group

Date

Fees (US$ )

The New Manager

1. Reassess your roles and responsibilities
2. Identify areas of personal strength and areas for further development
3. Understand and explore the difference between a Leader and a Manager
4. Learn to delegate tasks to team members
5. Appreciate the skills needed to motivate and get the best from your team
6. Learn to communicate

Assistant Managers, Managers, HRM

4 – 6 February

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Internal Controls and Audit

1. Discuss the role and responsibilities of internal auditors
2. Discuss the fundamentals of the audit process from planning the audit to monitoring
3. Discuss opportunities and challenges in managing the internal audit function

CEOs, Auditors, Departmental Heads

18 - 20 February

550

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Maintenance Management

1. To bring into focus the strategic importance of the Maintenance Function and the need to place it on the same level as the core functions of the organisation;
2. To introduce participants to the use of maintenance data in planning and scheduling maintenance jobs to minimise plant and equipment downtime;
3. To upgrade participants’ knowledge in maintenance problem identification and developing effective action plans to optimise usage of plant and equipment availability; and
4. To reinforce the use of maintenance performance indicators as effective monitoring and control tool.

Maintenance Managers, Operations Managers/Supervisors, Estate Managers, Workshop Managers/Supervisors, Project Co-ordinators, NGOs, and Finance Managers who take decisions on maintenance budgets and anyone with responsibility for the maintenance of plant and equipment.

3 – 5 March

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Assertiveness skills for Personal Assistant/Executive Secretary and Administrative Assistants

1. Review your role, discuss your challenges and share your experiences
2. Discuss your role in an increasingly changing environment
3. Discuss the tools to critically re-evaluate your communication style
4. Learn to develop strategies for dealing with challenging situations
5. Discuss vital skills set that can contribute to your performance and productivity

Office Managers, Personal Assistants, Secretaries, Office Administrators, Executive Secretaries

18 –20 March

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Equipping the Professional Front Desk Person

Front desk personnel

30 - 31 March

300

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Finance for Non-financial Managers

Non- finance Managers, Sole Proprietors, Marketing Managers, Human Resource Managers, IT professionals

8 - 10 April

550

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Achieving Excellence through Customer Care

1. Review and recognize your role and responsibilities in meeting customer needs and expectations
2. Discuss and practice how to communicate confidently with customers to project a positive professional image.
3. Learn and practice using a systematic approach to resolve a complaint
4. Analyse and practice how to handle challenging situations positively and confidently
5. Formulate a plan of action for excellent customer service

Sales Personnel, Customer Care Personnel, Public Relation Personnel, Front line Team members

15 – 17 April

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Budgeting Skills

1. To provide the yardstick against which future results can be compared
2. To enable management take action if there are any material variances against budget
3. To enable management to plan and anticipate in areas of adequacy in working capital and scarce or type of availability of resources
4. To direct capital expenditure in the most profitable direction
5. Help plan and control earnings and expenditure so that maximum profitability can be achieved

Project Managers, Job Controllers, Budgeting Officers, Administrators, HR Managers and Accounting Officers

29 April – 1 May

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Supervision Skills

1. Review your role, and challenges as a supervisor
2. Discuss your ability to establish or enhance your credibility as a supervisor
3. Equip yourself with an identified skills- set and tools to manage your team
4. Critically re-evaluate your communication style
5. Learned to develop strategies for dealing with challenging situations

First Line Managers, Supervisors, Team Leaders

6 – 8 May

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Project Management

1. The concepts and techniques that determine the success of a project and
2. The skills for building rapport and team spirit among the project team members necessary to avoid dysfunctional behaviour and attitude among project team members.

Project Managers, Corporate Planners, R & D staff, Finance and Marketing Managers and all Managers who have responsibilities for managing any scale of projects where costs, technical specification and schedule are critical to the success of projects.

27 -29 May

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Leadership – Helping others to Achieve their Personal Best

1. Implement and Administer Processes
2. Inspire Others to Achieve Excellence
3. Make the Most of Opportunities to Learn to Lead
4. Put techniques learnt into action in a variety of situations
5. Enhance your Leadership skills
6. Become an Inspirational and Confident Leader
7. Assess and Improve your Leadership Ability

Line Managers, Subject matter Experts, HRM Managers and Team members, Personnel Managers

11- 12 June

300

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Trainer of Trainers

1. Discuss and review your role in training
2. Be able to identify learning and training needs
3. Be able to design, implement, and evaluate effective training programmes
4. Discuss and practice face-to -face training delivery skills

First Line Managers, Supervisors, Team Leaders

23 – 25 June

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Analytical Review

1. Introduce participants to some basics of analytical review techniques
2. Role of analytical review in auditing - When, and how to use analytical review
3. Discuss the need for critical thinking when undertaking any analytical review

CEOs, Managers, Auditors

8 – 10 July

550

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Communication Skills

1. Increase awareness of the importance of communication for greater effectiveness
2. Present their thoughts and ideas clearly, creatively, convincingly and professionally
3. Build rapport when communicating within or outside the organization
4. Reduce cost and time lost due to ineffective communication
5. Devise an action plan with clearly defined goals to improve communication

Line Managers, Subject matter Experts, Presenters, Trainers, Sale and Customer care representatives

30 – 31 July

300

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Emerging Role of Learning and Development

1. Outline and discuss the development and implementation of a learning strategy
2. Distinguish between a training and a learning strategy and identify the corresponding roles
3. Design, develop and practice the delivery of a learning programme
4. Evaluate a learning process
5. Create an action plan to be implemented in their organisations

Line Managers, Subject matter Experts, Learning managers and coordinators, Training coordinators and Team members, HRD Managers Team members, HRM Managers and Team members, Personnel Managers and Team members

27 – 28 August

450

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Presentation Skills

1. Communicate effectively and use interpersonal skills to “come across” with confidence and empathy
2. Plan systematically and structure an inspiring presentation
3. Organize your presentation to maximize audience attention and retention
4. Design visual aids with impact and use them to support your presentations
5. Handle questions and answers effectively and manage challenging audiences
6. Practice the skill of planning and delivering a presentation.

Managers

16–17 October

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Developing and Managing a Personal Brand

1. Conduct a personal audit of yourself
2. Discuss and develop strategies for establishing or enhancing your personal brand 
3. Equip yourself with skills for managing your brand
4. Critically re-evaluate your communication style

Line Managers, Subject Matter Experts, HRM Managers and Team Members, Personnel Managers and Team Members, All employees

30 – 31 October

300

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Building and Motivating Effective Teams

1. Review your role, and challenges as a team leader
2. Appreciate the skills needed to motivate and get the best from our teams
3. Equip yourself with identified skills-set and tools to build and motivate your team
4. Communicate and gain team buy-in to achieve goals and objectives
5. Develop a personal and team building plan of action

Managers, Supervisors , HR persons & anyone engaged in leading or building teams

27 – 28 November

300