Performance Improvement

We help organisations of all shapes and sizes to continuously evolve and adapt in the face of a constantly changing and increasingly complex environment. We help our clients react to opportunities and threats by delivering ongoing performance improvements to allow them to gain and protect competitive advantage.

Our performance improvement services include the following:

  • Finance and Cost Management
    • Activity Based Management
    • Enterprise Wise Cost Reduction
    • Financial Management Transformation
    • Implementing Shared Services
    • Performance Management
  • Information Communication Technology (ICT)
    • ICT performance improvement
    • Benchmarking
    • Cost Reduction
    • Service Improvement
    • Systems Implementation
  • Organisation & Change strategy
    • Value Based Management
    • Business Strategy Formulation
    • Change Management
  • Process Improvement
    • Process Driven Change
    • Policy and Economics
    • Public Sector Reforms
    • Public Expenditure Management

We integrate our expertise in policy analysis, strategic change, process improvement, financial management, human resource management, programme and project management, and information and communications technology to provide solutions to Government Ministries, Agencies and other Institutions as they strive to improve delivery of services to the people. In addition, Governments and their Development Partners deploy our services to obtain assurance that resources are expended on intended purposes and for optimal value.

By working in partnership with our clients, we obtain a thorough understanding of local issues and then draw on best practice solutions from our global network of skills and capabilities to deal with those issues.

Systems and Process Assurance

With the ever-increasing complexity of business operations, assurance to the effectiveness of key business processes, risks and controls has never been more important. To compete and prosper in a global environment, businesses must make continual changes in operations, processes and technology.

While having more effective business operations than those of competitors is central to enhancing shareholder value, companies can only do this if they have the right processes, skills, systems and information.

Companies are also facing increasing demand from their stakeholders in the areas of corporate governance and business ethics, environmental efficiency, fair labour practices, workplace health and safety and reporting transparency. Investors, regulators and media are scrutinising corporate behaviour closely.

The primary expertise of SPA is in process assurance & process improvement. This is delivered in four key areas:

  • Risk Management
  • Financial and Performance Management
  • IT Systems and IT Operations Management
  • Regulation and Compliance Management

Specific services provided in each of these areas include:

Risk Management

  • Financial risk management
  • Business risk management
  • Corporate governance and ethics

Financial and Performance Management

  • Third party assurance
  • Systems & process assurance
  • Regulation and compliance
  • Internal audit services
  • Corporate governance and ethics

IT Systems and IT Operations Management

  • Vendor evaluation and selection
  • Project management of systems implementation
  • Systems and operations audit
  • Security and controls design and implementation
  • Data analysis, cleansing, re-organisation and transfer


Regulation and Compliance Management

  • Regulation and compliance audit
  • Financial risk management
  • Business risk management
  • Corporate governance and ethics
  • Social responsibility audit