How to achieve continued success through proper sourcing governance*

If this is your situation

• You need to know whether your sourcing implementation is meeting your original business objectives.
• You want to know how you can make sure your existing relationship is working properly and you are receiving the maximum benefits.
• You want to be sure that service level targets are being achieved – such as whether SLA’s are being met, bills are accurate, and networks are secure.
• You want to know whether you can improve upon your current sourcing approach and/or partner.
• You want to know how your sourcing initiatives compare to others in your industry.
• You want to know which SLA, contract terms, or other provisions of your sourcing relationship need to change due to business, regulatory, or other requirements.
• You need to know how to protect IP and other assets during transition.
• You want to understand the key considerations for in-sourcing or changing service providers.
• You need to know how to ensure that, as a result of a termination, no break in service occurs.

How PricewaterhouseCoopers can help you

• Benchmark sourcing operations against existing SLAs and prevailing industry practices and identify any gaps in performance.
• Perform periodic risk and compliance audits.
• Optimize existing sourcing services arrangements (ITO, BPO, SS) through development and implementation of an improvement plan to close gaps in performance.
• Resolve disputes about cost levels, quality, service, or risk.
• Develop a termination and/or transition strategy.
• Help transition activities to another service provider, location, or country.