Economic growth, regulatory frameworks, infrastructure bottlenecks, human resource issues, entry of global multinationals, are some of the many challenges faced by corporate India today.
In an endeavor to improve performance in the current dynamic environment, firms are continuously striving to tackle these and many more issues.
At PricewaterhouseCoopers, we study the challenges faced by you in your pursuit of improved performance to maximize benefits. We analyze your strategy, structure, people, process, and technology.
Based on our in-depth industry experience, vast resources and talent pool, we help you undertake risk management, implement finance function solutions, improve IT application, and make optimum use of human capital to become a centre of excellence.
Our focus areas —
Risk & Regulation — Assess the multitude of risks faced by large corporations with systems and technology and the major initiatives toward change.
- IT Risk Management
- Process Stream —Application Controls Review - ERP and Non-ERP environment (pre implementation & post implementation reviews), Data Assessment and Analysis, Business Continuity Planning Services, IT Forensic Support, Cryptography & PKI Consulting, Telecom Security Services, Outsourcing Security Audit Services
- Technology Stream — General Computer Controls Audit, Technical Infrastructure Review of OS, Database (DB) and Network, Vulnerability Assessment (VA) & Penetration Testing (PT), Information Security Consulting (ISO 27001 / ISO 20000 / CoBiT), Network Security Consulting, Program Management Services and OS/DB and SoD analysis
- Governance Risk and Compliance
- Standardized projects — Third Party Assurance and Agreed Upon Procedures, Operational Risk Management, Sarbanes Oxley Readiness, Enterprise Risk Management, IT and General Control (IT GC), Control Self Assessment, Compliance Reviews and Data Analysis, Standard Operating Procedures, Accounting / Control manual, Application (automated) controls review, Network and IT Infrastructure Security and Controls reviews,IT Operations Reviews, including data centers, Research and Development
- Assurance Services – Repeat Projects - SAS 70, including MyClient documentation and Sarbanes Oxley, as part of Integrated Audit
IT Effectiveness — Harness the potential of IT to transform enterprises to profit centers; assess the cost of implementing IT projects, maintenance of IT systems, align IT to the business, and reduce the risk of failures. We make IT projects perform and give returns.
- IT Cost and Value Management — Analyze and benchmark the IT spend; build and maintain cost effective controls; optimize cost management.
- IT due Diligence and Post Deal Services — Assess the synergy of practical integration, increase value for stakeholders, reduce the risks of failure, provide program management to deliver benefits, have integration experts on call around the world.
- Making IT Projects Perform — Model the benefits and return on investment, envision and plan change, evaluate funding and investment requirements, increase internal communications, put in place IT best practices, assess the training needs.
- IT Sourcing and Service Management — Frame business cases and service level agreements, select IT service providers, measure performance of IT and service providers, manage risks.
- Aligning IT to the Business — Manage customer relationship, manage supply chain, evaluate process improvement and implementation of ERP, manage project and program, manage RFP and vendor.
Finance Function Effectiveness — Structure practices to extract the best competitive costs and realize higher bottomline. We help clients set up shared services, conduct health checks on finance practices, identify deficiencies and suggest remedies.
We also provide advisory and research services in finance and accounting to overseas PwC clients and help them offshore part of the operations to India.
- Core offerings
- Shared Services Advisory — Help clients set up shared service centres, develop SSC/outsourcing business cases, advise clients on improving the performance/effectiveness of their SSCs
- Finance Function Diagnostic & Remediation/Process Improvement — Conduct a quick health check of the clients’ finance function using the PwC FFD toolkit and help them address the deficiencies. Also, finance process improvement (SmartClose, Revenue Growth, Corporate Performance Management etc.)
- Related Offerings
- Offshoring/Outsourcing Advisory
- Provide advisory and research services primarily in finance & accounting to overseas PwC clients and help them offshore their processes in an effective manner to India (vendor visits, location analyses and ongoing risk, quality and effectiveness assessments)
- Provide advisory services to clients in India to help them set up/improving outsourcing operations (primarily finance & accounting) i.e. PI Consulting
Operations Effectiveness — Manage the cost of operating complex processes, optimize the use of infrastructure, prepare a strategy and roadmap, implement state-of-the-art supply chain management, manage inventory levels to improve costs, plan demand.
- Strategic Operations Management — Manage operations costs, provide business process reengineering, create lean asset management, design performance management system, conduct feasibility studies, formulate a strategy and roadmap.
- Supply Chain Management — Create a supply chain strategy, reconfigure end-to-end supply chain, prepare a supplier development program, implement inventory management, sales & operational planning, prepare a manufacturing strategy.
- Demand Chain Management — Implement Demand planning and management, improve existing channel effectiveness, design new channels, prepare customer relationship management (CRM), design CRM process, restructure sales organization, formulate after sales services strategy.
People & Change — Create HR strategies for enterprises to help them align people with the change in strategies and get the best out of the human capital.
- Strategic HR Services — Organization design, including organization structure & staffing and job analysis & job evaluation, link HR to business strategy, design HR vision & mission and align it with HR business plan, create performance management system, design performance evaluation system, design integrated HR system, which includes recruitment & selection, performance appraisal, career & succession planning, training & development.
- Organization Change Support and Management — Strategic alignment that is developing vision and mission and implementation of organization strategy; compensation and benefits management, including design of compensation and benefits strategy, compensation structuring & surveys, employee stock option plans; organization and industry surveys, including resource pool assessment, HR audit and due diligence, HR metrics & process benchmarking using global best practicesİ and Saratogaİ.
Offshoring Advisory Services — Formulate business cases for offshoring; create offshore strategy for clients, including recommendations on suitability of offshoring as a sourcing model, suitable model for offshoring, and evaluation of India/cities as potential offshore locations; conduct market research for benchmarking of offshore industry best practices in areas of governance, risk management, quality management, HR management etc.; chart Growth strategies for offshore BPO providers; design offshore shared services centers; create BPO thought-leadership papers.
eGovernance — Design, conceptualize and implement ICT projects for enhanced efficiency, effectiveness and transparency; help enterprises outsource IT (ITO) or business processes (BPO) or create an internal shared services model, assist multi-lateral funding agencies to modernize governments.
- Project & Program Management — Hand holding support during the crucial stage of implementation, manage bid process, continuous monitoring and course correction, assess the impact, knowledge management.
- Project structuring/public private partnerships — Translate an articulated vision of success and sound strategy into a good and bankable project by the way of project structuring, to ensure project sustainability – technically, financially & organizationally.
- Strategy Development — Develop a shared strategy and a clear vision of success for ICT led initiatives.
- Institutional Strengthening & Capacity Building — Help clients identify gaps in capacities of government departments and weak organization structures and address the gaps through various options, including strategic sourcing and outsourcing
- ICT-enabled Performance Improvement — Undertake and implement process Improvements and business process reengineering
- Monitoring & Evaluation — Monitor service level agreements and evaluate application and technology
Forensic Technology Services — Primarily comprises three broad divisions of types of work
- Computer Forensics
- E-Discovery
- Financial Analysis
Enterprise Architecture & Implementation — Services range from strategy development to technology implementations
- Services offered in three areas — architecture, design & development; independent verifications and validation; application management & support
Enterprise Application — Provide advisory services on enterprise resource planning; implementation and support of SAP, Oracle Applications, Microsoft Dynamics.
- ERP – SAP service offerings — Full cycle Implementation of SAP Business suite and Industry Vertical Solution, version upgrades (technical and functional), training, system installation and administration, SAP GRC, SAP, Netweaver, SAP RFID Integration and Mobility solution
- ERP- Oracle Applications Service Offerings
- ERP - Oracle E Business Suite — Full cycle implementation of Oracle e-Business suite products, version upgrades (technical and functional), training, and implementation of PwC developed site solution for EPC sector
- PeopleSoft HCM - Service offerings — Full cycle implementation of PeopleSoft HCM products, version upgrades (technical and functional), and technical development on People Tools, SQR, Application Designer
- Siebel CRM- Service offerings — Full cycle Implementation of Siebel CRM modules, training, and Technical development using Seibel tools
- ERP – MS Dynamics Service Offerings
- MS Dynamics AX & MS Dynamics NAV — Full cycle implementation, training, and system performance improvement, version upgrades
- MS CRM — Full cycle implementation, training, and maintenance & support
Business Intelligence — Help clients quantify the RoI on their Business Intelligence (BI) initiatives, prepare a BI strategy covering roadmap and technology evaluation, outline the client’s BI requirements, assist clients in overall knowledge management; full-fledged BI implementations; Planning & budgeting strategy & implementation; financial & regulatory reporting; data mining and statistical analysis
ITeS/ KPO — Provide audit support service to PwC network firms, offer accounting shared service centers to third-party clients (as part of the Global Compliance Services framework), prepare and maintain HR and Payroll services for third-party clients, undertake BPO work for other network firms, provide back-office desktop publishing services.
IT Infrastructure and Network Consultancy — Provide services in integrated network planning, improve the efficiency and operations of existing networks, analyze network and service performance across telecom and IP networks
- Network Design, Rationalisation, Re-engineering — Integrated network planning, network connectivity and bandwidth design, size up the network infrastructure requirement, integration of services across network, improve the efficiency and productivity of existing networks, reduce duplication in network, performance analysis of existing networks, identify bottlenecks, and reengineer per the capacity and architecture of network
- Network Performance and Diagnostics — Performance analysis of network and service across telecom & IP networks, service performance metric reporting, identify service and network bottlenecks, and root cause analysis of service failure
- Integrated Infrastructure Planning, Design & Management — Plan and design server consolidation, server virtualization, operations management solution, and IT asset and change management. Also provide infrastructure security services like security architecture and audit service, security policy design and review, and security analytics services/forensics
Mobility Solutions — Provide PDA handset-based solutions, which includes sales force/field force automation, mobile CRM solutions, Corporate performance monitors (KPI, Scorecards, reports), MIS reports; SMS-based solutions; Embedded software for GSM mobile handsets; Web/WAP portal based solutions
RFID Advisory — Provide strategic advisory services in engagement management, system integration, and analytics consultancy
- Strategic advisory covers services like — RFID need assessment, impact and benefit analysis, process reengineering, and deployment management
- Engagement administration services include — Engagement design, operational supervise, vendor management, and change management
- System integration services offer — Site survey, solution architect, hardware equipment selection and installation, and enterprise integration
- Analytics consultancy services offer — Data management, data analytics, operations optimization
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