Organizations are rightly expecting a measurable return on their change programmes and are becoming increasingly demanding with regard to achieved outcomes.
Yet, we know from recent research (source: CSC Index/AMA Survey) that 41% of change projects fail and of the 59% that 'succeed' only half meet the expectations of senior management. A survey that PricewaterhouseCoopers ran in conjunction with market and opinion research international (MORI) in the late 1990's found that nine (9) out of the 10 top barriers to change are people related; for example, limited change management skills, poor communications, and employee opposition were all cited. In response to the survey's findings PricewaterhouseCoopers has developed a Framework for the Delivery of Benefits and Management of Change, incorporating strategies and tools to assist organizations to manage major change.
Organizational change is complex because of the interdependencies between the stakeholders, the organization, its people and supporting technologies; any change in one aspect is likely to affect one or more of the others. The 'softer' aspects of business change, such as changing behaviours, gaining buy-in of the staff, managing transfers into and out of organizations, and providing training at the right time, are critical to achieving the desired outcomes.
If this is your situation
- You wish to develop people-driven principles and processes to guide the organization from its current state to a new one.
- You want to stop project success being endangered by uncertainty regarding how to manage stakeholders impacted by change.
- You need to manage people development and ensure that appropriate skills are developed.
- You want to position the organization’s culture to ensure positive attitudes towards change.
- You have to establish the control and co-ordination activities required to manage projects successfully.
- You want to develop tools and templates to support projects and achieve successful outcomes.
- You wish to ensure that project business benefits and performance improvement are achieved throughout the project's lifecycle and beyond.
How PricewaterhouseCoopers can help you
PricewaterhouseCoopers has established a strong reputation for helping clients cope in the face of changing business conditions around the world and across industries. With member firm offices in 769 cities in 148 countries, PricewaterhouseCoopers can offer you a complete range of audit and assurance, transactions, crisis management, performance improvement, tax and human resource services, tailored to your specific industry. It is all part of our commitment to helping you address your company's business challenges around the corner, or around the world.
The Change and Programme Effectiveness services we provide include the following:
Create the change strategy and design
- Assist with programme management and portfolio management advisory services;
- Advise on benefits delivery;
- Assist in envisioning the case for change;
- Advise on approaches to align values, attitudes and behaviours with strategic objectives;
- Provide recommendations to design the organization and transition people; and
- Coach management to assimilate the knowledge, skills, attitudes and behaviours required to increase their effectiveness in driving sustainable change.
Align and sustain the change
- Advise on stakeholder management;
- Advise on communications;
- Advise on training requirements;
- Advise on effective strategies for people development and growth;
- Develop recommendations regarding Performance Management;
- Benchmarking of the efficiency and effectiveness of HR;
- Assist with project management advisory services;
- Assist with project office advisory services; and
- Conduct project assessments.
