Training & Development

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Achieving Excellence through Customer Care

1. Review and recognize your role and responsibilities in meeting customer needs and expectations
2. Discuss and practice how to communicate confidently with customers to project a positive professional image.
3. Learn and practice using a systematic approach to resolve a complaint
4. Analyse and practice how to handle challenging situations positively and confidently
5. Formulate a plan of action for excellent customer service 

Sales Persons, Customer Care Persons, Public Relation Persons, Front line Team members

6 – 8 February

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Finance for Non-financial Managers

1. The objective of the Finance for Non-financial Managers training programme is to equip participants with some basic accounting principles.

Sole Proprietors, Marketing Managers, Human Resource Managers

20 – 22 February

552

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Developing Personal Assistant / Executive Secretary and Administrative Assistants

1. Review your role, discuss your challenges and share your experiences
2. Discuss your role in an increasingly changing environment
3. Discuss the tools to critically re-evaluate your communication style
4. Learn to develop strategies for dealing with challenging situations
5. .Discuss vital skills set that can contribute to your performance and productivity

Office Managers, Personal Assistants, Secretaries, Office Administrators, Executive Secretaries

12 –14 March

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Equipping the professional front desk person

• The objective of the Equipping the professional front desk person training programmes are to equip participants with a comprehensive training program which will provide all the learning tools that will impact on the attitudes, behaviour and perceptions of your front desk personnel. A wining professional attitude to positively enhance the image of your organisation

Front desk personnel

27–28 March

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

The Essential of a Good Induction

1. Examine and evaluate and update their induction programmes
2. Outline and discuss the ingredients of an effective induction programme
3. Explore the key steps in planning and implementing an induction
4. Formulate a plan of action to reflect their acquired learning

Line Managers, Subject Matter Experts, HRM Managers and Team Members, Personnel Managers and Team Members, All employees

10–11 April

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Maintenance Management

1. To bring into focus the strategic importance of the Maintenance Function and the need to place it on the same level as the core functions of the organisation;
2. To introduce participants to the use of maintenance data in planning and scheduling maintenance jobs to minimise plant and equipment downtime;
3. To upgrade participants’ knowledge in maintenance problem identification and developing effective action plans to optimise usage of plant and equipment availability; and
4. To reinforce the use of maintenance performance indicators as effective monitoring and control tool.

Maintenance Managers, Operations Managers/Supervisors, Estate Managers, Workshop Managers/Supervisors, Project Co-ordinators, NGOs, and Finance Managers who take decisions on maintenance budgets and anyone with responsibility for the maintenance of plant and equipment.

6–8 May

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Emerging Role of learning and Development

1. Outline and discuss the development and implementation of a learning strategy
2. Distinguish between a training and a learning strategy and identify the corresponding roles
3. Design, develop and practice the delivery of a learning programme
4. Evaluate a learning process
5. Create an action plan to be implemented in their organisations

Line Managers, Subject matter Experts, Learning managers and Co-coordinators, Training Co-coordinators and Team members, HRD Managers Team members, HRM Managers and Team members, Personnel Managers and Team members

28–30 May

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

The New Manager

1. Reassess their roles and responsibilities
2. Identify areas of personal strength and areas for further development
3. Understand and explore the difference between a Leader and a Manager
4. Learn to effectively delegate tasks to team members
5. Appreciate the skills needed to motivate and get the best from their team
6. Learn to effectively communicate

Assistant Managers, Managers, HRM

26 –27 June

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Motivating People – A Key to Business Growth

1. Motivate others
2. Put Effective Motivational Theories into Practice
3. Create and Sustain a Positive Environment in the Workplace
4. Analyze the Needs of Individual Staff Members
5. Offer Incentives
6. Use Multiskilling and Training to Increase Job Satisfaction
7. Evaluate your Motivational Skills

Employers, Line Managers, Entrepreneurs / Business Owners, Human Resource Managers / Practitioners.

17–18 July

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Trainer of Trainers

1. Have discussed and review your role in training
2. Be able to identify learning and training needs
3. Be able to design, implement, and evaluate effective training programmes
4. Discuss and practice the skill of a face-to -face training delivery

Line Managers, Subject matter Experts, Learning managers and Co-coordinators, Training Co-coordinators and Team members, HRD Managers and Team members.

30 July – 1 August

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Strategies for a Successful Negotiation

1. Reach an Agreement through a Process of Bargaining
2. Understand the Principle of Exchange
3. Have the Confidence  and Skills to Conduct Negotiations and Achieve a Mutually Acceptable Outcome
4. Understand the Process of Negotiation, from Preparation to Closing a Deal
5. Know how to Devise a Strategy and how to Make Concessions
6. Know what to do when Negotiations Break Down
7. Know how to Make use of Third Parties to Resolve Deadlock and Conflict

Employers, Marketing Managers, Line Managers, Sales Executives, Consultants.

7–8 August

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Supervision Skills

1. Review your role, and challenges as a supervisor
2. Discuss your ability to establish or enhance your credibility as a supervisor
3. Equip yourself with identified skills- set and tools to manage your team
4. Critically re-evaluate your communication style
5. Learned to develop strategies for dealing with challenging situations

First Line Managers, Supervisors, Team Leaders

28–29 August

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Presentation Skills

1. Communicate effectively  and use interpersonal skills to “come across” with confidence and empathy
2. Plan systematically and structure an inspiring presentation
3. Organize your presentation to maximize audience attention and retention

1. Design visual aids with impact and use them to support your presentations
2. Handle questions & answers effectively and manage challenging audiences
3. Practice the skill of planning and delivering a presentation.

Line Managers, Subject matter Experts, Learning managers and Co-coordinators, Training Co-coordinators and Team members, HRD Managers Team members, HRM Managers and Team members, Personnel Managers and Team members

10 – 12 September

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Leadership – Helping others to Achieve their Personal Best

1. Implement and Administer Processes
2. Inspire Others to Achieve Excellence
3. Make the Most of Opportunities to Learn to Lead
4. Put Techniques learnt into Action in a Variety of Situations
5. Have key Leadership skills
6. Become an Inspirational and Confident Leader
7. Assess and Improve your Leadership Ability

Line Managers, Subject matter Experts, HRM Managers and Team members, Personnel Managers

25–26 September

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Achieving Excellence through Diversity

1. Discuss the nature of differences: How each person is inherently different, and why those differences are valuable
2. Recognise and discuss stereotypes, preconceptions and assumptions within the organisation
3. Discuss the business benefits of a diverse workforce
4. Develop an increased awareness and sensitivity to how individual differences can influence one’s perceptions, attitudes and behaviours
5. Plan an action to embed diversity in your workplace

Line Managers, Subject matter Experts, HRM Managers and Team members, Personnel Managers and Team members, All employees

3 October

138

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Creative Thinking – An Essential Skill for every Manager

1. Think Creatively
2. Apply Your Creativity
3. Break out of Your usual Routines and Patterns of Behaviour
4. Increase your Personal Effectiveness
5. Tap into Your Inner Creativity to find Innovative Solutions to Difficult Problems
6. Understand the Process of Generating and Assessing Ideas
7. Benefit from Sharing Ideas with Others in Order to Build Consensus and Commitment
8. Stimulate Creativity in Yourself

Managers

16–17 October

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Developing and Managing a Personal Brand

1. Conduct a personal audit of yourself
2. Discuss and develop strategies for establishing or enhancing your personal brand 
3. Equip yourself with skills for managing your brand
4. Critically re-evaluate your communication style

Line Managers, Subject Matter Experts, HRM Managers and Team Members, Personnel Managers and Team Members, All employees

30 – 31 October

276

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Project Management

1. The concepts and techniques that determine the success of a project and
2. The skills for building rapport and team spirit among the project team members necessary to avoid dysfunctional behaviour and attitude among project team members. 

Project Managers, Corporate Planners, R & D staff, Finance and Marketing Managers and all Managers who have responsibilities for managing any scale of projects where costs, technical specification and schedule are critical to the success of projects.

12 – 14 November

414

Topic

Key Objectives

Target Group

Date

Fees (US$ )

Effective Budgeting Skills

1. To provide the yardstick against which future results can be compared
2. To enable management take action if there are any material variances against budget
3. To enable management to plan and anticipate in areas of adequacy in working capital and scarce or type of availability of resources
4. To direct capital expenditure in the most profitable direction
5. Help plan and control earnings and expenditure so that maximum profitability can be achieved

Project Managers, Job Controllers, Budgeting Officers, Administrators, HR Managers and Accounting Officers

10 – 12 December

414