Winning the battle for growth: Building the customer-centric financial institution
The 14th briefing in our series looks at customer-centric growth in the financial services sector. To make their businesses truly customer-centric, financial institutions will have to re-align their entire organisation towards the client. That means focusing on three areas in particular: technology, information and people.
David Holtzman, Managing Director, provides highlights from the survey, including why financial institutions are falling short on customer service, steps to become customer-centric and achieve organic growth. Watch the video clip (3.54mb):
