In April 2004, PricewaterhouseCoopers (PwC), in conjunction with David Ticoll, published A Fine Balance: The Impact of Offshore IT Services on Canada's IT Landscape.
In this follow up report, PwC and David Ticoll examine:
- What's changed in the marketplace since A Fine Balance was published eighteen months ago?
- How are Canadian executives responding to the threat and opportunity of offshore services?
- Is the offshoring of IT services the start of something bigger? Are companies locating other services like human resources, finance, and
engineering in offshore locations? If so, what are the opportunities and threats for Canada?
This report includes the result of research including:
- An online survey of 59 business executives. Respondents are from the information and communications technologies (ICT) industries and
other industries such as financial services, retail, and manufacturing.
- In-depth interviews with buyers of knowledge-based services which leverage offshore resources. Industries represented include financial
services, manufacturing, telecom, healthcare, retail, education, and high-tech.
- Interviews with services providers, both domestic and offshore, of business process services including IT, finance, human resources
and engineering services.
- Interviews with other stakeholders including government, industry associations, educators, and market analysts.
- A quantitative assessment of the potential impact on Canada by adopting a new approach to the offshoring decision making and
applying it to the Statscan Census data.
- Experience and lessons learned from PwC's experience with advising clients around the world and our own experiences within our own
global networks.
- Review of countless articles, reports, and studies.
To download the full survey report, visit our download form.
