With a global circulation of over 18,000, PwC's quarterly journal for telecom executives is regarded as a "must-read." Infocomm review showcases some of the best global practices and leading-edge thinking regarding management and financial issues in the communications industry. Articles are authored by partners in PwC's telecommunications industry practice.
Volume 10, no. 3: Aligning with customers' needs
The theme of this issue is aligning with customers’ needs. It includes articles on revenue assurance, billing transformation, cultural change and an interview with the chief executive officer of AAPT, Jon Stretch, speaking on the importance of focusing on specific segments and services and winning market share, customers’ expectations, and opportunities and regulatory issues in Australia.
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