PwC validated the business case for change through interviews with key stakeholders and developed a structured approach to evaluating the company’s existing internal audit environment. The PwC team then focused on aligning the internal audit mission, scope and working practices with stakeholder needs. With the building blocks of an effective internal audit in place, PwC identified critical business processes — such as revenue management, finance and accounting, customer service, supply chain, human resources, and enterprise information systems.
Over the course of its multi-year relationship with PwC, the company struggled to meet its operating and financial goals under increasingly unfavorable business and economic conditions. As its business prospects changed, so did its internal audit requirements. It became harder, for example, to attract internal audit resources, complicating management's efforts to complete a more comprehensive internal audit plan.
The PwC team not only took on a greater share of the plan, it also helped the company address critical needs in finance, business strategy, and operations. To deliver this widening spectrum of services, PwC drew on a deep pool of specialists with competencies in areas such as change management, privacy, information technology, finance, and operations.
