Financial services organisations are striving for growth against a background of rapid globalisation, technical innovation and ever more exacting customer requirements. In this increasingly complex and fast-moving commercial environment, attracting and nurturing the right employees is critical to success in the marketplace.
Focus on growth: Striking the right value balance within financial services, a study carried out by PricewaterhouseCoopers in partnership with the Economist Intelligence Unit, indicated that financial services executives view finding the right people as the greatest challenge they face in shifting from a defensive focus on value to an expansive focus on growth. At the heart of this 'go-getting' ethic is a relentless focus on the customer and a decision-making structure that enables and rewards an innovative workforce.
But a significant proportion of respondents also cited another imperative: motivating staff to deliver growth while, at the same time, embedding integrity and risk awareness in the mindset of the organisation. Going forward, management of 'people risk'—including promoting and rewarding effective compliance with limits, controls and ethical codes—is likely to prove crucial to protecting and enhancing the reputation of financial service organizations.
PricewaterhouseCoopers has a network of local, regional and global specialists who can help companies to develop effective human capital strategies. This includes assistance with identifying priorities, measurement and benchmarking and external reporting.
