Insurance has always relied on good people. Yet, their skills and leadership qualities have rarely been more important as companies grapple with the challenges of new technology, new regulation and ever more exacting customer demands.
Focus on growth: Striking the right value balance within financial services, a recent study of financial services organisations from around the world, carried out by PricewaterhouseCoopers, found that the smart management of human capital will be critical in achieving increasingly ambitious growth objectives.
Survey respondents cited "sales, marketing and customer service capabilities" and "human resources" as the two most important enablers of growth in their companies in the next 12 months (see Figure 1). Companies need people who combine excellent customer-facing skills with an understanding of their responsibilities for the compliance, reputation and risk management of the organisation. They also need leaders who can manage today’s increasingly complex and diffuse corporations, rewarding talent, inspiring innovation and engaging the entire workforce in the pursuit of key objectives.
How PricewaterhouseCoopers can help you
PricewaterhouseCoopers has a global network of specialists who can help companies to develop effective human capital strategies. This includes assistance with identifying priorities, measurement and benchmarking and external reporting.
