Government agencies have spent heavily to improve their technology capabilities but have much to do and question how to get more value for the current level of spending. Only a very small fraction of money is spent ensuring that organizations maximize their investment.
Pursuing IT value is difficult because decisions “live” in a complex ecosystem. Improving the IT value ecosystem requires an integrated framework designed to help organizations effectively manage investments in IT so as to achieve their expected return on investment. Working within the right framework, agencies can position themselves to create a solid foundation of data to support fact-based decision making. We think agencies should view IT value not as a systems issue but as an ecosystem issue. Given the relatively small investments that have been made in the IT value ecosystem, the importance of getting it right is critical. In our view, decision making and implementation go hand-in-hand and are most successful in a well-constructed ecosystem. Whether spending levels are appropriate or not, many agencies could improve their return on investment by focusing, at least in the short term, on the IT value ecosystem.