CFPB Mortgage Servicing Standards: Understanding early intervention and continuity of contact

September 2013
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CFPB Mortgage Servicing Standards: Understanding early intervention and continuity of contact

At a glance

What constitutes a “good faith effort” to contact the borrower? In this paper, we highlight the early intervention and continuity of contract sessions of the regulation.

The early intervention standards require servicers to contact borrowers at least twice within the first 45 days of delinquency. However, the Consumer Finance Protection Bureau (CFPB) early intervention standards do not define what constitutes a “good faith effort” to contact the borrower.

In this paper, we highlight the early intervention and continuity of contract sessions of the regulation. Are you on track for CFPB readiness?

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