Caroline Calkins directs the Exchange program for PwC Advisory Services. Caroline was a director of marketing at Diamond Management & Technology Consultants prior to its acquisition by PwC. At Diamond, she led the transformation of marketing efforts and the DiamondExchange program. She has also led, conducted, and advised on the firm’s cross-industry research of pressing business issues. Caroline worked on Diamond’s annual "Digital IQ"survey and on a study of consumers’ attitudes toward health, wealth, and retirement, highlights of which were published in the Harvard Business Review.
Prior to joining Diamond, Caroline spent 10 years as a management consultant focusing on business strategy, primarily for clients in the transportation sector. Most of her consulting work involved strategic planning and growth, particularly the development and launch of new services.
She holds a bachelor's degree in English from Cornell University, an MBA from Cornell’s Johnson Graduate School of Management, and a maitrise en administration et en gestion with honors from Belgium's Université Catholique de Louvain-la-Neuve. She speaks French and Italian and gets by in Spanish.