Service Delivery Health Check
The key objective of PwC’s “Service Delivery Health Check” technique is to assist clients in the Investment Management Industry meet their Profit targets by making certain that Fees tendered for Services delivered are based on reliable, up to date delivery data and costs.
“Service Delivery Health Check” reviews Service Delivery Processes and Customer Service Level Agreements to determine if service deliverables are supplied within normal delivery constraints.
“Service Delivery Health Check” recognises that knowing which customer accounts, products and distribution channels are most and least profitable is vital to support decisions to address Service Delivery issues and achieve Profit goals.
Aim
- To support growth by focusing on Profitable Business
- To evaluate the basis for Fees Tendered
- To promote Service Delivery transparency and efficiency
- To calculate Total Cost of Delivery for Core Processes
- To determine if Service Platforms employed deliver contracted Service Levels.
