Customer Service Training

Zobrazit stránku: Česky

Providing customer service contains more pitfalls than many of us imagine. Even long-lasting and carefully built relationships with customers may crumble due to relatively small mistakes.

 

Customer CareAbout the training

During our one-day training, you will learn how to:

  • Manage your expectations and those of your customers to achieve mutual satisfaction
  • Use effective communication in an cross-cultural environment and deal with challenging customers
  • Apply professionalism and essential time management

 

Who should attend?

Your customers are all around you: external and internal clients, your manager or even your colleague. We all provide customer service on a daily basis and therefore this training helps to enhance the skills of literally anyone.

 

Benefits of Customer Service Training

  • The training is conducted and delivered by PwC professionals with practical experience in both retail and business-to-business customer service
  • It is all about you - through interaction it focuses on how you can improve your practice once you leave the classroom
  • You can share experience and network with professionals from various business backgrounds

 

Dates & details

I'm interested
Customer Care
Date to be confirmed
Time 9 a.m. - 4.30 p.m.
Venue PwC premises, Náměstí Svobody 20, Brno
Language English
CPD points You will gain 7 CPD points
During our one-day training, you will learn how to manage your expectations and those of your customers to achieve mutual satisfaction, communicate effectively and deal with challenging customers
Price: CZK 6,900 + VAT
 

The Academy: Registration