IT Operations Management

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Improving the effectiveness of your IT operations

PricewaterhouseCoopers can help you mature your IT operations from a reactive (“firefighting”) mode of management to a proactive orientation that can improve IT service delivery, cost efficiency and customer satisfaction.

We can help structure your organization with the right skills, capacity, processes and governance to proactively manage the day-to-day IT operations in support of your overall business priorities.

Our team can also assist you to categorize and understand your IT spending, to benchmark your spending against comparable and leading organizations and to identify opportunities for cost reduction and service improvement.

How PwC can help

PricewaterhouseCoopers provides greater strategic value from your IT investments in the following ways:

  • Service management improvement. Using industry standards such as ITIL and COBIT and PwC’s Tiered Services Management approach, we can assess your service delivery, service management proficiency, and workforce to assess gaps between the current IT function and leading industry practices. We can then work with you to design and implement new processes to address identified gaps and provide training to improve your organizations capability maturity.
  • IT spend analysis. We can benchmark your organization against comparable and leading organizations to understand if your investment in IT is yielding appropriate results. Using our IT Comparative Analysis and Total Spend Analysis™ (TSA) tools, IT Service Catalogue, IT Chart of Accounts and industry benchmarks, we can help quantify your IT spending and rate it according to impact on business objectives and risk. Our team can assist you to categorize and understand your IT spending and to identify opportunities for cost reduction and service improvement.

Contact us to find out how we can help organize your IT processes and capabilities.