China: Offshore Option?

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PwC perspectives on China’s emerging shared services and outsourcing dominance

Already an economic force and global business resource, China currently supports about 3% to 4% of the global offshore business process outsourcing market. Now, with its impressive economy and compelling GDP growth of the past decade—even through the economic downturn—China is aggressively positioning itself as a top shared services and outsourcing (SS&O) location.

China has made major strides in building a fit-for-purpose SS&O service market foundation. With support from central and local governments, China’s long-term vision is being reflected in massive infrastructure investments, broad-based university partnerships, and heavy promotion. Most impressively, changes are happening at an incredibly rapid pace.

The following publication discusses some of the key findings of a recent study tour that PwC’s SS&O Advisory Board took to China. The study tour left the team with some keen insights about the case for China in terms of its capacity, pricing, government support, and culture—and also instilled some measured caution.

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