The Canada Revenue Agency (CRA) has taken several initiatives to improve its service to taxpayers. In particular, as outlined in the attached PDF, the CRA has implemented a Fairness Pledge, a Taxpayer Bill of Rights and a process for handling service-related complaints, and has a Taxpayers’ Ombudsman.
These measures are recognized in Chapter 3 of the 2010 Fall Report of the Auditor General of Canada. The chapter addresses the service standards and performance of the CRA, and its steps to improve service quality, noting that the CRA is committed to providing taxpayers with service that is accessible, prompt, accurate, fair and professional.
Read this Tax memo to learn more about the process and PwC’s analysis.