With sustainability and environmentalism at the forefront of consumers' minds, many companies are proactively earning various certifications related to sustainable business practices. If your customers and stakeholders are demanding that your products and services have better quality performance and more sustainable processes in place, we can help you earn the necessary certifications. This will in turn help to strengthen your brand and environmental reputation and improve customer loyalty.
Certification to international standards such as those developed by the International Organization for Standardization (ISO) can demonstrate your commitment to continual improvement, managing risk and improving client satisfaction. Certification can also help to ensure your organization has adopted an internationally recognized approach to managing your business activities, including the sustainability of your business practices, the quality of your products, and the safety and well being of your staff.
PricewaterhouseCoopers (PwC) Canada is an accredited, independent, third-party provider of certification services to the ISO quality management and environmental management systems standards. These include:
We also provide certification for occupational health and safety programs:
Standards designed specifically for the forestry industry:
When should you seek certification of your management system?
Many of our clients turn to PwC when they would like to receive external recognition of their management systems, or are concerned about the value of their existing certification. In some cases, we find the clients' management systems have outgrown the audit/certification process, or the management systems that have been in place for a number of years have lost their ability to drive improvement and change. These are the clients that rely on us to assist in either moving their management system to the next level or in re-energizing the existing management systems and certification process.
Many clients also come to us reactively, after they have had some reputational issues involving quality, environment or health and safety. If this is the case for your organization, our management systems services can help you turn a new page and begin rebuilding your reputation among customers and stakeholders by putting in place the systems that prove you take these concerns seriously.
How PwC can help
PwC is recognized as a high-quality certification body that brings a breath of fresh air to the certification experience. Our management system specialists use a phased systems audit approach that focuses on key risk management issues in the context of your major business drivers. We understand there is a broad range of interpretation of international standards. We believe what sets our experience apart is our strong emphasis on business integration, risk and a collaborative approach to drive change and improvements. We take a common-sense approach and expect the management system to work for you by reducing business, environmental and health and safety risks while at the time supporting the needs of your business.
Complaints and Appeals
PwC has a formal procedure for processing appeals and complaints pertaining to our accredited certification and verification programs. The process can be initiated in writing to the Practice Leader Bruce McIntyre, or by contacting the PwC Canada Complaints and Business Conduct Hotline at 1-877-814-5833. All appeals and complaints will be acknowledged in writing along with providing a description of the complaints and appeals process. All enquiries will be handled in accordance with PwC confidentiality policies.
Contact us today to find out how we can embed the right management system into your organization or re-energize your existing certification program and for information about the status of certificates that have been issued.