Client: A $200M+ specialty retailer
Faced with both a declining sales trend as well as customer conversion results, this client decided to have PwC Canada's Retail Consulting Services practice assess the workforce management approach and determine how to best improve selling coverage levels through store payroll recalibration.
PwC Canada's Retail Consulting Services team analyzed the client’s current labour budgeting / scheduling approach. This analysis included conducting a zero-based, bottom-up exercise to identify necessary changes to the client’s existing grid scheduling program. The effectiveness of the current organizational structure, roles and responsibilities were also assessed and recommendations for improvement were identified.
The team then made specific recommendations to recalibrate staffing grids based on fixed and variable tasks, store formats and forecasted sales. PwC Canada's Retail Consulting Services developed a customized tool to generate store specific shift-based schedules that matched staffing levels to customer traffic, sales patterns, fixed and variable tasks.