Store Operations

Superior execution of field and store operations

There are many elements that go into effective retail store operations. A highly productive, cost effective operations organization and superior in-store execution are both critical for store profitability and sales. As the retail industry gets more and more complex, many players find it increasingly difficult to balance the various aspects of store operations.

How PwC can help

Our store operations consultants are dedicated, passionate and seasoned retailers with solid track records in generating sizable improvements in store operations. By completing thorough strategic and tactical reviews of store processes and procedures, we help store operations executives improve both in-store processes and profitability. Our team can help you:

• Increase sales by improving customer conversion rate through better utilization of traffic counters, reporting and metrics and coaching store employees to provide higher service levels
• Optimize labour planning and scheduling in order to both reduce store labour and improve customer service
• Streamline field supervision and store management to promote more effective and efficient decision making
• Optimize your store network
• Improve store processes to maximize inventory management
• Improve loss prevention and reduce shrink

Contact an industry professional in your area to discuss your unique business concerns.