Store Operations

From good to great

PwC Canada’s Retail Consulting Services practice helps retailers design a cost-effective and productive operations organization with superior in-store execution.

Our store operations consultants are dedicated, passionate and seasoned retailers with solid track records in generating sizable improvements in store operations. By completing thorough strategic and tactical reviews of store processes and procedures, we help store operations executives improve both in-store processes and profitability. These reviews focus on non-selling tasks and related processes, communication and rigorous analysis of store performance.

In addition, we help retailers increase sales by improving the customer conversion rate (percentage of customer traffic that is converted to a transaction). We do so through better utilization of traffic counters; developing, installing and reporting on traffic-centric metrics; and coaching store employees to provide higher service levels.

Labour planning and scheduling are critical to store profitability and sales. We design and deliver processes and tools to both reduce store labour and improve customer service. We also help retailers streamline their store management, field supervisory and head office structures to promote more effective and efficient decision-making at lower cost.

Contact us to find out how we can help your business.