CLIENT: A national multi-banner retailer with over 400 stores.
A national retailer in the midst of a multi-year merchandising transformation asked PwC’s Retail Consulting Services to lead the design and development of future state merchandise and assortment planning. As well as support the end-to-end software implementation and train over 700 end-users.
We worked with the client’s team to develop detailed process requirements in merchandise and assortment planning. We refined and updated future processes and, recommended future state processes to the client’s executive team and end-user advisory groups while working with the client’s chosen technology partner to make sure that the new processes leveraged the capabilities of the software application.
As we were not ready to accept the lengthy ROI time that is inherent in typical planning implementations, we worked with the client to develop and roll-out interim process enhancements that could be delivered in advance of the solution go-live date. These enhancements were designed to allow the retailer to begin thinking and executing strategically along the new process six to nine months prior to the software being installed and ready for use.
To make sure the delivered solution supported the future business processes, we Services designed a test business-scenario that successfully led to its execution. Our unique approach towards coaching required that each end-user received individualized attention on both process and application navigation.
The client’s merchandising group rallied around the strategic levers that drove the creation of better assortments. Processes have been launched to ensure that buyers gained insight towards localized demand via structured and timely input from the field organization.