Retailers have invested significantly in information technology (IT) in recent years in an effort to exploit data, predict future customer behaviour and make increasingly fact-based decisions. However, many retailers continue to complain about misallocated IT dollars and effort — technology investments that fail to measurably boost business performance.
How PwC can help
Our IT Effectiveness services help retailers improve technology service levels, lower costs, raise satisfaction levels of the retail managers and staff, and maximize the return on IT investments.
Our focus is on:
Our retail-oriented solutions are pragmatic and tailored to your specific business needs.
We can create a long-term plan for your IT infrastructure — the applications portfolio, organization, IT management processes, hardware and software. We can define a long-term road map and help you reach each stage, through outlining the costs, risks and implementation challenges.
Many retailers are disappointed by the low returns on their significant IT investments. Our return on investment (ROI) restoration assesses the root causes of poor ROI performance and provides recommendations on how to restore and improve your IT ROI.
We also help retailers select, deploy and implement packaged software such as assortment planning, merchandise planning and allocation, replenishment and markdown optimization.
Contact an industry professional in your area to discuss your unique business concerns.