CLIENT: $1 billion national retailer.
After a significant prior ERP implementation that did not meet expectations, the client asked PwC’s Retail Consulting Services to review the finance area to reduce costs through process transformation, organization redesign and optimizing the use of technology.
We conducted a detailed work activity analysis and non-value add analysis for all finance process areas as well as a retail specific finance benchmark and best practice assessment. We identified a series of detailed opportunities and recommendations which were prioritized based on potential achievable benefits and resource constraints. Working with other functional areas (e.g. merchandising, store operations), action plans were developed to improve data integrity issues impacting finance.
An organizational and skills assessment was conducted within the finance organization to identify skill deficiencies, knowledge silos, and less-than-optimal spans of control.