Taking Responsibility: Government and the Global CEO

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Perspectives from PwC’s Canadian Public Sector and Government Practice

The annual Government and the Global CEO report sets out how businesses are adapting their approaches in these uncertain times and discusses the public sector delivery responses needed to address the challenging conditions facing business today and tomorrow. Through interviews with high-profile government officials, the aim is to support collaboration and mutual understanding between the public and private sectors.

The key areas for government are:

  • Dealing with fiscal deficit
  • Enable 'good growth'
  • Tackling the talent crunch

We believe the report’s key themes resonate with many of the issues, challenges and opportunities facing Canada’s public sector and have outlined some thoughts behind this perspective.

Brian McLean, Partner, National Public Sector Lead

Brian McLeanThe findings in the global report not only resonate for Canada, but also specifically within the province of Alberta. There is a provincial focus on deficit and the talent crunch, and these are some of the key global issues highlighted in the report as well.

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Brian McLeanThe findings in the global report not only resonate for Canada, but also specifically within the province of Alberta. There is a provincial focus on deficit and the talent crunch, and these are some of the key global issues highlighted in the report as well.

Engaging and forging partnerships with the private sector should be on the agenda of our public sector organizations. There is a lot of potential here, and we’re not doing as much of it as we should. Greater collaboration across jurisdictions and provinces should also be explored more to improve efficiency and also reduce overhead costs. While some organizations have explored it, it’s been a very slow process. A more aggressive and all-encompassing scope mandate for collaboration should be developed.

To support business growth, we need to take a serious look at reforming regulatory processes. In Alberta, the process is very cumbersome and expensive, discouraging businesses from investing their limited funds here. Things like the procurement process could be more efficient, but is currently very expensive and unclear.

In order to develop talent, the public sector needs to forge better partnerships with universities and colleges, and needs to make learning more industry-based. Two-way secondments between government and the private sector will also help develop talent on both sides. To attract and retain the best talent within the public sector, our public sector organizations need to take a serious look at salary levels and match them with private industry standards.


Robert Reimer, Partner, Manitoba and Saskatchewan Public Sector Lead

Robert ReimerFiscally, our public sector is planning to move in the right direction as they contemplate ideas for cost cutting measures and service delivery efficiency.

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Robert ReimerFiscally, our public sector is planning to move in the right direction as they contemplate ideas for cost cutting measures and service delivery efficiency. However, they’re operating on a lean budget and unexpected events can really catch them off guard. An example is the Manitoba flood; since the budget was so tight, where would the money come from to deal with the disaster? Government needs room to manoeuvre, in addition to finding alternative sources of funding services and capital projects. For example, many people don’t have much room in their discretionary income and can’t afford user fees, so rather than user fees, taxes based on service utilization could be considered.

Developing the infrastructure is extremely important for Canada and we need to channel funds in that direction. For many years the government hasn’t invested in infrastructure, and now is the time to get it back in place. We need to build on our strong foundation or there will be bigger ramifications that we’ll have to deal with in the future.

There’s a big opportunity to nurture the innovation and talent that Canadians have. A lot of good ideas are percolating and should be supported. We have rich natural resources; why not foster ideas to better add value to our own resources instead of exporting our resources, only to buy them back after another country has processed them? We also need to develop different demographics, especially the aboriginal population in Saskatchewan and Manitoba in which 60% of the population is 25 years or younger – a great opportunity given the aging baby boomer generation. Immigration is also a big opportunity; we have the need and should seek people with requisite qualifications to fill the labour gaps.

 

Roxanne Anderson, Partner, Federal Public Sector Lead

Roxanne AndersonThe three themes
highlighted in the report, i.e. dealing with fiscal deficits, enabling growth and tackling talent crunch, are as relevant for Canada as they are globally, though specific concerns may differ.

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Roxanne AndersonThe three themes highlighted in the report, i.e. dealing with fiscal deficits, enabling growth and tackling talent crunch, are as relevant for Canada as they are globally, though specific concerns may differ.

While Canada has done well during the financial crisis, dealing with our fiscal deficit remains critically important and should be a top priority for the public sector. There’s a need to see things differently, which the public sector has already started recognizing. This includes simplification and standardization of processes and services across the board; evaluating cost reduction opportunities and operating models; and exploring different ways of delivering services to people.

Encouraging innovation is extremely important for business growth in Canada. The public sector can foster innovation by making informed decisions about where dollars are invested. For example, by supporting colleges, which offer more field trade training than universities, we may support more practically applicable education that can translate into workforce development and eventually business growth. Private and public sectors can collaborate on where research money should be spent to maximize future growth. And as Stephen Harper acknowledged at Davos, in order to facilitate growth, Canada also needs to focus on broadening its trade partners.

On the talent front, the public sector has started doing a good job of showcasing themselves as employers. What they can do better is to use technology to show their dynamism and attract and nurture talent.


Carol Devenny, Partner, National Public Sector Audit Lead

Carol DevennyOne of the report’s key themes is the need for better public sector accounting standards globally, and in this regard, Canada has been very proactive.
 

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Carol DevennyOne of the report’s key themes is the need for better public sector accounting standards globally, and in this regard, Canada has been very proactive.

The Public Sector Accounting Board (PSAB) in Canada recognizes the importance of comparability and consistency across the three levels of government. This is particularly relevant as the recent changes in accounting standards in Canada have resulted in more organizations following Public Sector Accounting Standards. PSAB has recently released new standards and is continuing to work on additional ones. Canada is well ahead of other countries around the globe who are still reporting on a cash basis.

The Government of Canada has learned from the experiences of the private sector, including the benefits of having robust internal controls over financial reporting in place , especially during events such as the financial crisis. Many Canadian Crown Corporations have formal processes in place to test the effectiveness of their internal controls over financial reporting while Federal Departments are moving in the same direction.

Change is coming at a fast pace and governments are challenged to keep up in determining the impact on financial reporting. They have to be better positioned to respond to changes in a more timely and flexible manner. If our major public sector organizations have to operate efficiently without financial reporting becoming a burden, they have to plan ahead. For example, if they explore new sources of funding by charging the private sector fees, they have to proactively know how it’s going to impact their financial reporting. They also have to be able to measure the impact of the changes and report on them with consistency.

 
Feel free to discuss the issues presented in this report with a member of our Public Sector and Government practice. To download the report, register at our Public Sector Research Centre.

Previous Canadian Summary

Rethinking and Reshaping the business environment: Government and the Global CEO - Our Canadian Perspective (117 KB)
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