Similar to large-scale back office transformations triggered 10 years ago by Y2K, new pressures have emerged for Canada's public sector and government. Health care, aging business processes, antiquated applications and retired staff have spurred leaders to consider the scale of their response this time around. However, there’s no simple way to make achievable sustainable transformational change in the sector.
The following article reports mounting agreement amongst executives that public sector services should be delivered by a core group of in-house service providers supported by arm’s length sector agencies that offer corporate services on a commercial level. And to do so, these leaders must define a crystal clear vision for the delivery of shared and other services across the public sector and a plan for how to get there. At the core of these efforts is true innovation led by the public sector in partnership with the voluntary and private sectors to achieve fundamental change in service delivery.
The article’s writers Ellen Corkery-Dooher and Roger de Montfort, find innovative thinkers and countries that harness collective wisdom and new ways of working to achieve sustainable change in service delivery. Download the article below for input on how to achieve and sustain transformational success in the public sector.
This article first appeared in the winter 2009 issue of Public Sector Digest and is re-published here with permission.