Citizen Compass: Paving the way for the next generation of eservices

 

 

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Infographic: New channels for the future of government services and how to get there

Infographic: Canadians' opinions on the next generation of government eservices

How the public sector can meet Canadians’ service delivery expectations

Governments are actively exploring the challenges of enhancing self service by migrating services to the online channel. In spring 2012, 3,147 Canadians participated in our online initiative Citizen Compass to address the central question, “What does the future of government services look like?” Later that year, PwC’s Public Sector and Government practice published their perspectives in a report.

Get PwC’s latest analysis on how the public sector can proceed

The results in our latest study, Paving the way for the next generation of eservices, show these Canadians are ready for the next generation of online service delivery and want their concerns addressed as public sector services migrate to new, preferred online channels. In this study, our team covers some of the key components the government needs to consider when constructing a roadmap for the next generation of government eservices. Download the findings to learn more.