Insurance Review: Summer 2011

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PwC's Insurance Review offers a Canadian perspective on the challenges and opportunities in the insurance industry. The articles in the Summer 2011 issue are:


Striving to sustain growth – Key insurance industry findings from the 14th Annual Global CEO Survey

The global economy is still recovering from the worst economic crisis in 75 years, as many countries grapple with the aftermath of the recession. So we set out to uncover how CEOs are approaching growth during a time when sustainable economic growth is far from certain. We surveyed 1,201 business leaders in 69 countries around the globe in the last quarter of 2010, including 57 insurance CEOs, and conducted further in-depth interviews with 31 CEOs.

Striving to sustain growth – Key insurance industry findings from the 14th Annual Global CEO Survey (316 KB)

The direct distribution dilemma: why success has eluded many insurers

Today’s customers demand more choice, flexibility and value, and prefer doing business across multiple channels. Insurance buyers are becoming more comfortable with online and direct channels. Most insurers recognize this opportunity but have failed to take the necessary strategic approach to grow this channel.

The direct distribution dilemma: why success has eluded many insurers(265 KB)

Confidence rising: Canadian CEOs focus on talent

Globally, the insurance industry is at a turning point. While CEOs are optimistic about future growth, the reality is that tight margins, mounting regulation and the fragility of the current economic environment are posing threats to the long-term sustainability of many insurance companies. A number of these insurers are beginning to recognize that a transformational shift will be required in order to position their organizations for future success.

Confidence rising: Canadian CEOs focus on talent (298 KB)