Claims Transformation

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Insurance Club EyeOpener Webcast

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Canadian insurers continue their relentless focus on improving bottom-line performance in response to economic and regulatory events of the past few years. Nowhere does change have a bigger impact than in the claims area. Competing forces, such as increased complexity, an aging workforce, evolving technologies and procurement approaches are driving changes in how claims departments interact with customers and service providers to stay ahead of the competition and maintain profitability.

This PwC Insurance Club EyeOpener Webcast addresses the following:

  • Canadian and global claims transformation trends
  • Transformation models and approaches undertaken
  • Anticipated benefits and inherent challenges
  • Critical success factors and lessons learned


  • Claire Cornwall – partner, Insurance
  • Allan Buitendag – Canadian Insurance operations leader, Consulting Services
  • Jeff Anderson – vice president, Consulting Services


Claire Cornwall
+1 416 869 2867

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