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Canadian insurers continue their relentless focus on improving bottom-line performance in response to economic and regulatory events of the past few years. Nowhere does change have a bigger impact than in the claims area. Competing forces, such as increased complexity, an aging workforce, evolving technologies and procurement approaches are driving changes in how claims departments interact with customers and service providers to stay ahead of the competition and maintain profitability.
This PwC Insurance Club EyeOpener Webcast addresses the following: