The need for all organizations to find efficiencies, free up capacity and be more transparent has never been greater. But for public sector organizations, these pressures are even more acute. Citizens' demands are increasing – they want better, faster and more convenient services – all without increased fees.
We believe a shift in mindset has to happen, and in order to do this, leaders need to focus on the citizen. This means finding ways to reduce waste and improve value-added activities. By approaching these challenges with evidence-based techniques, cultural change can take hold and stick, to drive overall operational excellence.