Social media opens the door to new methods of engaging customers and employees. The rapid adoption of social networking, blogs and user-created videos is revolutionizing customer expectations of how they want to interact with each other and their banks and insurers. These new tools enable you to differentiate your brand, grow revenues, improve customer service and engage employees. We have successfully designed and launched digital strategies that can support your requirements and business objectives.
PwC’s Social Media team provides both deep business operations knowledge and leadership in social media emerging practices. Our global Consulting team has many years of experience partnering with our clients to understand and use new technologies to improve their business results. We help you take advantage of social media, mobile and new digital technologies to engage and service customers and employees. We customize our services to the evolution of social media for your organization – from strategy development to risk management to technology planning.
Specifically, we can:
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