Payments in the Wild Tech World: Digitization and changing customer expectations
Payments used to be one of the industries least vulnerable to disruption. In a FinTech flooded world, this is no longer the case. In this report, PwC uncovers insights, opinions, and perspectives related to payments FinTechs.
Regulatory brief: OSFI Guideline E-21
The Office of the Superintendent of Financial Institutions (OSFI) released a final version of its Guideline E-21 (E-21) on operational risk management (ORM). This paper provides an overview of the guideline and a description of what institutions should focus on going forward.
Customers in the spotlight: How FinTech is reshaping banking
FinTech continues to disrupt the world of consumer banking. Consumers are redefining their expectations, and with it, creating a need for a more targeted customer service strategy, collaboration between competitors and smarter solutions.
Financial services technology 2020 and beyond: Embracing disruption
For this report, PwC Canada collaborated with our global network to capture the real world implications of technological advances on the financial services industry. We found that the ten key drivers and six priorities ring true globally for 2020. In addition, the unique dynamics within different countries will drive emphasis and timing prioritization for certain areas.
Banking on size
Banking on size provides an in-depth look at the banking behaviours of small and mid-sized enterprises, and how they matter to Canada’s banks.
10 Minutes on the OECD’s BEPS project
The OECD’s1 base erosion and profit shifting (BEPS) project will likely to spur the most significant changes to the taxation of international business since 1986.
Capital Markets 2020: Will it change for good?
PwC's Capital Markets 2020 explores the future of capital markets, a topic of increasing focus since the financial crisis.
2015 Saratoga Canada Metric List - PwC Saratoga Human Capital Effectiveness Survey (HCES)
PwC Saratoga holds one of the world’s largest and most robust databases of people and functional performance metrics, with benchmark information from over 2,600 international organizations.
Are you customer centric? A closer look at what’s trending in retail banking
For banks, keeping pace with the rapid changes in technology and customer preferences can be difficult. We’ve identified 11 global trends to help you become customer centric.
Banking Banana Skins 2014 — The Canadian Results
This year's survey showed that Canadian banking executives feel the most prepared to deal with these risks compared to their global counterparts—a testament to the relative strength of the Canadian banks.
Driving success around the world
Although the financial crisis has been disruptive, it has also been transformative for the automotive finance industry.
Canadian Banks 2015 - A new era begins. Perspectives on the Canadian banking industry
We may look back at 2015 as the beginning of a new era for Canada’s banking sector. New CEOs have taken the helm at four of the banks and we have a new federal finance minister. How will their experiences and responses shape the way Canada’s banks respond to a rapidly changing world of continued re-regulation and increasing customer expectations?
Consumer Lending Survey 2013
When it comes to household debt, Canadians want to do the right thing. They want to cut their debt. There’s just one problem: they struggle with their resolve.