Current business models result in highly skewed economics for business banks with approximately 20% of customers contributing over 100% of profits. We can work with you to discover your most and least profitable customers and define appropriate product and channel strategies. We will work with you to transform your business model to improve the economics of all customers and the customer experience by simplifying lending policies and putting in place origination and servicing processes that are reflective of a customer’s risk and profitability profile.
PwC’s Banking Transformation practice can help you define the right commercial segment strategy and go-to-market operating model to position your business for growth. We can work with you to develop a differentiated customer experience and define the tool set required to enable your vision: specialized roles to support relationship managers, new technology, analytics and management information. Our knowledge encompasses commercial bank segmentation; leading industry practices for business banking across process, policy, operating model, technology and channels; and business banking technology solutions and associated capabilities.
Our specific services include:
To learn more about our Business Banking Transformation services, download the full PDF brochure.