Our Performance

Key performance indicators

We track and report the following figures as part of our overall commitment to being a responsible firm.

Quadrant

Performance Indicator

Unit

FY 2013

FY 2012

FY 2011

FY 2010

FY 2009

Community engagement

             
Giving Charitable donations and sponsorships Thousands of CAD 1,998 2,399 2,533 2,030 2,192
Contributions by partners and staff to United Way1 Thousands of CAD 2,128 2,220 2,182 2,156 1,917  
Employee engagement Participation in team volunteering events Number of staff & partners 2,297 2,287 2,275 2,283 2,400
Time spent by partners and staff in team volunteering events2 Hours 17, 200 17,100 17,100 17,100 16,800  
Skills based team volunteering events % Total number of team vounteering events 29 15 n/a n/a n/a  
Employee Satisfaction “I am satisfied with the actions PwC is taking to be socially
responsible (e.g., supporting community events, organisations
and charities).”
% Favourable 84 83 n/a n/a n/a

Environmental stewardship

             
Greenhouse gas emissions³ Scope 1 (natural gas and fuel oil consumption) Tonnes of CO2e 1,720 3,4706 1,330 1,360 1,440
Scope 2 (electricity consumption) Tonnes of CO2e 3,150 3,518 3,440 3,670 3,890  
Scope 3 (air travel, car rentals, rail travel and hotel stays and paper consumption)4 Tonnes of CO2e 7,730 6,575 5,940 5,970 6,380  
Business air travel Distance flown by PwC partners and staff Thousands of kilometers 50,182 44,963 48,034 48,232 48,660
Paper usage Office paper consumption2 Thousands of sheets 51,868 58,350 58,915 66,348 68,350
Employee satisfaction “I am satisfied that PwC is responding appropriately to address
the impact of our business activities on the environment.”
% favourable 72 67 n/a n/a n/a  

People, diversity and inclusion

             
Workforce Partners Number of partners 513 417 420 425 413
Staff Number of staff 5,419 5,528 5,311 5,303 4,973  
Voluntary departures % Staff 14 16 16 12 12  
Employee satisfaction "I would recommend PwC as a great place to work." % Favourable 76 70 71 70 78
"I am proud to work at PwC." % Favourable 85 80 81 80 86  
Diversity and inclusion Women2 % Staff & partners 61 55 56 57 55
Members of a visible minority2 % Staff & partners 23 28 28 27 32  
Work/life flexibility Reduced schedule % Staff 3 3 4 4 4
Coaching, learning and development "I have the opportunity to work on challenging assignments that contribute to my development." % Favourable 79 75 74 73 76
"The learning and development I receive at PwC have adequately prepared me for the work I do." % Favourable 70 74 74 75 77  

Responsible business & the marketplace

             
Revenues PwC Canada revenues Millions of CAD 1,120 1,108 1,096 1,034 1,030
Non-charitable sponsorships Education sponsorships Thousands of CAD 507 364 571 545 475
Other sponsorships Thousands of CAD 2,689 2,882 1,517 1,826 1,604  
Business conduct Completion of annual compliance confirmation5 % Staff & partners 100 100 99.8 100 100
  1. The United Way campaign is tracked based on a calendar year basis. Therefore, the FY2013 value refers to the January 1, 2012 - December 31, 2012 campaign.
  2. In FY2011, previously reported values were re-calculated due to changes in indicator definition or calculation methodology, to enable year-over-year comparison.
  3. Due to rounding, the subtotals may not add to the total. Emissions were calculated using the “GHG Protocol®: A Corporate Accounting and Reporting Standard (Revised
    Edition)” developed by the World Resource Institute and the World Business Council for Sustainable Development. Scope 1 and 2 calculations are based on consumption
    data provided by third parties. Where this information was not available, estimates were made based on averageconsumption. As a result, GHG emissions have been
    estimated for approximately 17% of PwC’s total square footage. Scope 3 emissions related to business travel were calculated using data provided by Amex Canada Inc and
    calculation model provided by Data Insights for FY2011 to current year and Atmosfair for FY2009-FY2010. GHG emissions from Hotel stays, Rental Cars and Rail have been estimated in FY2011 based on averages of prior years. In FY 2012 and FY2013, they are based on hotel nights, car rental service provider reports, and VIA rail utilization reports. Emission factor sources used in calculating the carbon footprint are taken from: annual National Inventory Reports: Greenhouse Gas Sources and Sinks in Canada, Environment Canada,; and Climate Change 1995, The Science of Climate Change: Summary for Policymakers and Technical Summary of the Working Group I Report, IPCC, 1995.
  4. GHG emissions from paper consumption are not included in emissions values for FY2012 or prior years.
  5. The annual compliance cycle is from September 1st to August 31st. Therefore, the FY2013 value refers to the cycle ended August 31, 2012.
  6. The spike and drop in 2012 was due to the first time reporting of Fuel Oil in one of our Toronto office buildings. PwC moved out of the building before FY2013.