Our Performance

Key performance indicators

Quadrant

Performance Indicator

Unit

FY 2012

FY 2011

FY 2010

FY 2009

FY 2008

Community

              
Giving Charitable donations and sponsorships Thousands of CAD 2,399 2,533 2,030 2,192 2,203¹
Contributions by partners and staff to United Way² Thousands of CAD 2,200 2,182 2,156 1,917 1,826
Employee engagement Participation in team volunteering events Number of staff & partners 2,287 2,275 2,283 2,400 2,182
Time spent by partners and staff in team volunteering events Hours 17,100 17,100 17,100 16,800 15,270
Volunteer grants Number of grants 145 220 224 262 214

Environment

              
Employee engagement Time dedicated by volunteers in PwC Environmental Committees Hours 280 550 800 1,030 970
Earth Hour Participation in Earth Hour % of office space 90 89 90 92 75
Greenhouse gas emissions³ Scope 1 (natural gas and fuel oil consumption) Tonnes of CO2e 3,474 1,330 1,360 1,440 1,450
Scope 2 (electricity consumption) Tonnes of CO2e 3,518 3,440 3,670 3,890 4,040
Scope 3 (air travel, car rentals, rail travel and hotel stays) Tonnes of CO2e 6,575 5,940 5,970 6,380 8,420
Business air travel Distance flown by PwC partners and staff Thousands of kilometers 4,424 48,034 48,232 48,660 60,340
Paper usage Office paper consumption Thousands of sheets 58,350 58,915 66,348 68,350 93,6004

People

              
Workforce Partners Number of partners 417 420 425 413 423
Staff Number of staff 5,528 5,311 5,303 4,973 4,837
Voluntary departures % Staff 16 16 12 12 15
Employee satisfaction "I would recommend PwC as a great place to work." % Favourable 70 71 70 78 77
"I am proud to work at PwC." % Favourable 80 81 80 86 87
Diversity and inclusion Women % Staff & partners 55 56 57 55 56
Members of a visible minority % Staff & partners 28 28 27 32 32
Work/life flexibility Reduced schedule % Staff 3 4 4 4 4
Coaching, learning and development "I have the opportunity to work on challenging assignments that contribute to my development." % Favourable 75 74 73 76 78
"The learning and development I receive at PwC have adequately prepared me for the work I do." % Favourable 74 74 75 77 76

Marketplace

              
Revenues PwC Canada revenues Millions of CAD 1,108 1,096 1,034 1,030 986
Non-charitable sponsorships Education sponsorships Thousands of CAD 364 571 545 475 505
Other sponsorships Thousands of CAD 2,882 1,517 1,826 1,604 1,612¹
Business conduct Completion of annual compliance confirmation % Staff & partners5 100 99.8 100 100 100
  1. For FY 2008, total "Charitable donations and sponsorships" and "Other sponsorships" represent actual costs incurred. Apportionment between Community and Marketplace was estimated.
  2. FY 2010 value corresponds to the calendar year 2009 campaign. FY 2009 and FY 2008 values correspond to the 2008 and 2007 calendar year campaigns respectively.
  3. Due to rounding, the subtotals may not add to the total. Emissions were calculated using the "GHG Protocol®:A Corporate Accounting and Reporting Standard (Revised Edition)" developed by the World Resource Institute and the World Business Council for Sustainable Development. Scope 1 and 2 calculations are based on consumption data provided by 3rd parties; where this information was not available, estimates were made based on average consumption. As a result, GHG emissions have been estimated for approximately 13 percent of PwC's total square footage. Scope 3 emissions related to business travel were calculated using data provided by Amex Canada Inc and calculation model provided by Atmosfair. Emission factor sources used in calculating the carbon footprint are taken from: National Inventory Report 1990 - 2008: Greenhouse Gas Sources and Sinks in Canada, Environment Canada, April, 2010; and Climate Change 1995, The Science of Climate Change: Summary for Policymakers and Technical Summary of the Working Group I Report, IPCC, 1995.
  4. FY 2008 value was estimated for the first half of the year.
  5. The annual compliance cycle is from September 1st to August 31st. Therefore, the FY2011 value refers to the cycle ended August 31, 2010.
  6. Previously reported values have been re-calculated due to changes in indicator definition or calculation methodology, to enable year-over-year comparison.