Measuring our Success
We give our employees the tools to gauge the firm’s success and employ their feedback
In our FY2013 Global People Survey (GPS), we got high marks and/or saw improvements in several areas, including our efforts to ensure that people feel save to voice their opinions and the ways we are addressing enhancements to our work-life flexibility programs.
We were able to achieve these strong results because we listened closely to the feedback from the FY2012GPS and continue to put a few key actions into place:
- Open and transparent environment: we actively solicited and encouraged staff feedback including live Q&A in Town Halls; conducted various staff focus groups; developed a new CEO’s Suggestion Box on our Portal; and created a Staff Council, which provides a means for two-way dialogue with our CEO and his Canadian Leadership Team (CLT) on matters of importance to our staff
- Work/life flexibility: we increased monitoring of workloads and looked more closely at our resource levels and staffing models to identify options to better address peak period needs; asked partners and senior staff to support and help manage workloads and day-to-day informal flexibility; and promoted and supported participation in our various flexibility programs.
- Total rewards: we increased the use of our Marquee rewards program including greater recognition through Spotlight bonuses; provided staff below manager level with more Acclaim points to improve recognition of their peers’ efforts; and increased the transparency around compensation decisions so that people have a better understanding of their total rewards and how it links to their performance and progress in their career.
For a sample of our results, please see the Key Performance Indicator table.